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What do I need to do to get ready for my Internet installation?

Clear the area around the TV outlet where you would like the modem to be installed.

If you have a desktop computer, the outlet should be in the same room as the computer and needs to be within 6 feet of the computer without crossing a doorway or traffic area (a common sense safety measure).

If you plan to use your Internet with a wireless router, make sure the router is unpacked for your installation.

Your computer also needs a network card. If it does not have one or is broken, our technicians can install a new one.