Clear the area around the cable outlet where you would like the modem to be installed.
If you have a desktop computer, the outlet should be in the same room as the computer and needs to be within 6 feet of the computer without crossing a doorway or traffic area (a common sense safety measure).
If you plan to use your Internet with a wireless router, make sure the router is unpacked for your installation.
Your computer also needs a network card. If it does not have one or is broken, our technicians can install a new one.