Television Support

Read through our TV FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.


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My TV isn't working. What should I do?

Before calling our office, try to determine whether the issue is with your TV or with your cable TV service by checking to see if the issue is on all TV sets in your home or just one. You can also try checking another channel to make sure there isn’t a problem with just that channel.

You can also try resetting your set-top box by unplugging it from the power source for about 20 seconds and plugging it back in. It may take several minutes for the box to re-boot and load all the guide data.

It is not recommended that you reboot a FUSION system. If you are experiencing issues with your FUSION system, please call us.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.

Why aren't the buttons working on my Synergy V remote control?

Many times buttons will not work on your remote when it has been taken out of CABLE mode. To return the remote to CABLE mode, push the MODE button quickly followed by the CBL button.

If this does not correct the problem, please call us at 330-833-4134/330-345-8114.

How do I program my remote control?

Our technicians will program your remote control when we install set-top boxes in your house. If you need to reprogram a remote control, refer to the instructions below.

Click on your remote below to view instructions.

Synery RemoteFusion Remote Minimax Remote


What Is Closed Captioning?

Closed captioning gives access to television programming to people with hearing disability by displaying the audio portion of a program as text on the TV screen. You can turn the closed captioning on and off with your remote control.

How Do I Turn Closed Captioning On or Off?

To use closed captioning with a MiniMax or non-DVR set-top box, you must use the closed captioning settings on your TV. Please refer to your TV’s owner’s manual for instructions. 

To use closed captioning with a DVR set-top box:

  1. Press MENU
  2. Use the up/down arrows to navigate to DISPLAY CLOSED CAPTIONS
  3. Use the left/right arrows to change the selection to YES or NO.
  4. Press  the C button to exit

To change the closed caption settings:

  1. Press MENU followed by the A button to access MORE SETTINGS
  2. Use the up/down arrows to navigate to LANGUAGE
  3. Scroll to CLOSED CAPTIONING and use the right arrow to select
  4. Change options as necessary

There is a Problem With the Closed Captioning on My TV. What Can I Do?

MCTV does not create or modify closed captioning text. We pass the information to you exactly as it was received from the network. We do not add or remove anything, nor do we do any local closed captioning origination.

Occasionally a customer’s own equipment – the TV or remote – can cause the captioning text to be missing or distorted. In that case, we urge you to check the instructions you received with the TV to make sure the settings are correct.

To report a problem with closed captioning, contact:

Kelly Rehm
PO Box 1000
Massillon, OH 44648-1000
Phone: 330-345-8114
Fax: 330-833-9775

Do I need to have a set-top box on all my TVs?

Not necessarily. MCTV is an all-digital cable system so on older TVs you will need a set-top box to view channels. We offer several styles of set-top boxes to enhance your TV viewing. MCTV will provide up to three MiniMax converters to you at no charge.

With many newer TVs you are able to access channels on our Lifeline and Basic TV lineups without the use of a set-top box. If your TV has a QAM tuner, you are able to do this. Many newer TV sets purchased after 2006 have a QAM tuner. The easiest way to tell if you TV has a QAM tuner is to look on the TV’s remote control for a button with a dash (-) or dot (.). If it has this, it has a QAM tuner.

Not all channels are available with a QAM tuner. To see what is available, view our QAM tuner channel lineup.

Most HD channels, the Basic Plus and HD Essentials packages, Premium channels and sports packages require the use of a set-top box to receive. You will also not have access to an on-screen guide, parental control or On Demand or pay-per-view.

Do you offer high definition (HD) channels?

Yes, more than 100 channels are available in HD from MCTV. To see what HD channels are available with your package, view our channel lineup.

What are the benefits of a set-top box over using my TV's built-in QAM tuner?

With a QAM tuner, you can view SD and HD channels on the Lifeline lineup and SD channels on the Basic lineup. You will also have to learn a new lineup and may have to periodically perform a re-scan to pick up new channels or find channels when they are realigned.

A set-top box allows you to:

  • View all channels and packages. With an HD set-top box, you can receive all HD channels included in your cable TV package.
  • Add Basic Plus or HD Essentials, sports packages and premium channels.
  • Have access to On Demand content including movies, TV shows, events and more. There is a charge for some On Demand content but there is also plenty of free content.
  • Purchase pay-per-view events and specials.
  • Take advantage of parental controls and the on-screen program guide. The on-screen program guide will show you what’s currently on and information for shows up to two weeks in advance (depends on the set-top box model).
  • DVR boxes are available to allow you to pause and rewind live TV and record you favorite TV series with the click of a button.

How can I request a channel?

We receive numerous requests for adding specific channels and we take this into consideration when making programming decisions.

Requesting a channel does not necessarily mean it will be added to our lineup. When adding new channels, we try to add the channels that will best meet the needs of our diverse customer base.

To request a channel, please complete this form.


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