Read through our security FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.
Should your power be interrupted, the base unit has a maintenance-free, built-in backup battery that will operate your system for up to 12 to 20 hours. Before you battery runs out, the base unit will send a “low battery” signal to the Monitoring Center to warn that the unit will soon be non-functional.
A Safeguard monitoring specialist will then call you to advise you of the low-battery condition and answer any questions about your medical monitoring system.
Yes. MedAlert offers cellular and broadband Internet monitoring services in the event that you do not have a landline phone. Call 30-830-8242 for details.
If you are on the phone connected directly to the unit, the medical monitoring system will disconnect your call and send the emergency signal.
If you are on another phone in your home, then the medical monitoring system will attempt to dial the monitoring station eight times. If at the end of this calling sequence, the unit has still failed to communicate, a high-pitched tone will be emitted alerting the customer that it has failed to communicate.
There is no contract for MedAlert.
Yes. The medical alert system should be tested at a minimum, monthly.
Instructions for testing the unit are included as part of the information presented when the medical alert system was installed. For instructions, click here.
To test your MedAlert unit, simply press the Emergency/Help button. When the operator connects to your unit to make sure everything is ok, tell them that you are performing a test of the equipment.
The pendant is very small and lightweight. You have the option of selecting to wear the pendant as a necklace or on your wrist with a wrist-strap.
Yes. The transmitter on the pendant is waterproof and designed to operate in the shower.
It is possible that MedAlert will work outside of your home. The distance will vary based on interference from other radio frequencies and the building materials of your home. If you are concerned about the unit working while you are outside, please have the MedAlert technician test the unit’s range when it is installed.