Before calling our office, try to determine whether the issue is with your TV or with your cable TV service by checking to see if the issue is on all TV sets in your home or just one. You can also try checking another channel to make sure there isn’t a problem with just that channel.
You can also try resetting your set-top box by unplugging it from the power source for about 20 seconds and plugging it back in. It may take several minutes for the box to re-boot and load all the guide data.
It is not recommended that you reboot a FUSION system. If you are experiencing issues with your FUSION system, please call us.
If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.
During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.