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MCTV COVID-19 Customer Interaction Update

MCTV COVID-19 Customer Interaction Update 

MASSILLON, Ohio (March 19, 2020) – As the COVID-19 situation evolves, MCTV, a leading telecommunications provider in Stark, Wayne and seven other counties in Eastern Ohio is taking aggressive steps to safeguard the health and safety of its customers, staff and communities. Beginning today, MCTV’s Stark and Wayne county front lobbies are closed until further notice. In addition, MCTV technicians will no longer be permitted to enter customers’ homes until further notice.

Installation for new services will continue, however customers will be provided self-installation kits. To help avoid close contact interaction, MCTV technicians and customer care team members will assist via phone and with digital support to troubleshoot service technology issues with customers. 

MCTV will also provide customers with literature and videos to help them through the self-installation process. Should the customer experience difficulties with self-installation, the MCTV Customer Care Center team will be happy to walk them through the process. They can be reached at 330-833-4134.

“This decision comes after careful consideration for both our customers’ and employees’ safety, which remain our top priority,” states Katherine Gessner, MCTV president. “We feel that this is the right decision to help keep our community and our neighbors safe. We pride ourselves on providing exceptional service to our customers and at this time, we ask that customers will be patient with us as we make every effort to find new ways to serve our customers.” 

Customers who traditionally visit MCTV lobbies to make payments will need to use one of the below methods.

  • Night drop box  – Customers can use the night drop boxes to make payments. Please include your payment stub with your payment.
  • Pay online – Register your account at YourStatement.MCTVOhio.com. Follow the instructions to make a payment from your checking account.
  • Pay by mail – Return your payment stub and payment (check or money order) with your printed invoice in the provided envelope.
  • Pay by phone – Make a credit/debit card (Discover, VISA or Mastercard) or checking account payment with a customer service representative at your convenience by calling 330-833-4134.

In addition, customers who would like to exchange or drop off equipment are asked to contact MCTV first to make arrangements.

“During this challenging time, I can assure you MCTV is working hard around the clock to be there for community members to provide continued telecommunication services at a time when we are experiencing an abundance of requests for service and bandwidth. As we continue to adapt to the ever-changing situation and needs, we will do our best to keep our customers as informed as possible,” explains Gessner. “I hope our customers understand that we are taking these necessary steps to ensure the safety of the entire community and our goal is to be here for our neighbors as we continue to navigate through this uncertainty together.”

MCTV will continue to closely monitor updates from the Center for Disease Control regarding the COVID-19 situation to ensure the most up-to-date information and protocols are in place. For the more information or questions, please visit MCTVOhio.com or call 330-833-4134. 

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About MCTV: MCTV “goes the extra smile” for its customers, adding high-touch service to high-tech telecommunications. Since 1965, MCTV’s 160 local employees have been serving their neighbors with a full complement of advanced broadband products for home and business including High-Speed Internet, digital TV, Phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs.

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