Can I Get MCTV?
[Skip to Content]
IT Guys

IT Guys

MCTV’s IT Guys delivers fast and convenient support for help with home Internet or computer problems. Whether it’s an online issue or a hardware problem, we provide network troubleshooting and computer repair to keep our High-Speed Internet customers — and their devices — connected. We offer free, over-the-phone technical support and two additional service options for your convenience:

House Calls

Schedule an in-home service appointment. We charge $50 for the first hour and $25 for each additional hour (This fee will be waived, if the problem is a result of Internet service and not your equipment).

In-Office Repairs

For help with non-networking issues, bring your computer, laptop or tablet to our office for service. In-office repairs have a $25 fee and typically take four to five business days to complete.

Contact the IT Guys today to schedule an appointment at 330-833-4134  or 330-345-8114.

Common Troubleshooting Requests

In addition to providing advice on software purchases and program recommendations IT Guys also provide the following services:

Web browser & email account setup

  • Troubleshoot select internet software; set up internet browsers and MCTV ( email accounts
  • Adjust browser plug-ins and security settings

Viruses and Spyware

  • Inspect and remove viruses and spyware from your computer
  • Set up automatic virus and spyware scanning

File Sharing

  • Inspect for file sharing programs and files that may hamper optimum performance

Background Programs

  • Stop or remove background programs that may be consuming excessive amounts of resources

Operating System & Hardware

  • Inspect for missing or corrupt files
  • Uncover system hardware problems and provide recommended resolutions

Network Cards

  • Inspect and replace a faulty network card (Faulty network cards under warranty, purchased from MCTV, will be replaced at no charge. The cost to replace or install a network card not under warranty is $30.)

Wireless Routers (house call only service)

  • Install a wireless router and set up security (Homeowner must purchase the necessary equipment.)