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Internet Support

Read through our internet FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

What is a cable modem?

A cable modem is a device that connects your computer to the Internet using the same cable that supplies your cable TV service. A cable modem will not affect your television picture and you will be able to watch TV and use all other TV functions while using the Internet. Likewise, watching TV while using the Internet will not affect your Internet speeds.

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What do I need to do to get ready for my Internet installation?

Clear the area around the cable outlet where you would like the modem to be installed.

If you have a desktop computer, the outlet should be in the same room as the computer and needs to be within 6 feet of the computer without crossing a doorway or traffic area (a common sense safety measure).

If you plan to use your Internet with a wireless router, make sure the router is unpacked for your installation.

Your computer also needs a network card. If it does not have one or is broken, our technicians can install a new one.

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Who is responsible for computer configuration?

MCTV will use all reasonable means to ensure that your computer is working properly with the cable modem. If MCTV provides the network card, we will strive to create the proper computer configuration. If you provide your own network card, you are responsible for any and all computer configurations.

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Can I install the cable modem myself?

No, we do not allow self-installations for our services. When our installers visit your home, they will make sure everything is installed properly and that the modem is receiving the correct signal levels.

Customers providing their own modem for Internet service will still need to schedule an installation.

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Can I purchase a cable modem from MCTV or use my own modem?

A cable modem is required to use MCTV’s High-Speed Internet service. We believe the modem is an integral part of the service so we provide one free of charge. Many companies charge a monthly fee for cable modem equipment. MCTV does not.

MCTV provides a cable modem at no extra charge to all Internet customers. Providing equipment gives us much better insight into how the network and your service is performing and ensures that no harm comes to the network through use of external modems. We also provide free replacement, service and upgrades for MCTV-provided modems.

You can purchase and use your own modem. If you do, it is important to remember that you will be responsible for the repair, maintenance and replacement of the modem if it fails.

If you use your own modem and experience in-home problems, MCTV will not attempt to repair your modem. Instead, MCTV will provide an MCTV modem until you are able to repair or replace your own modem. You may, of course, choose to continue to use the MCTV-provided modem at no charge. Read more about customer-owned modems and approved modems.

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What do I need to do if I install a new network card or wireless router?

You will need to reset the modem. You can reset the modem yourself by unplugging it from the power source for 20 seconds. You can also call our office at 330-833-4134/330-345-8114 to reset the modem.

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What are the correct email settings for my email address?

You can use these settings to set up your email on any device. For instructions on setting up email on a specific device, please refer to your device’s user’s manual.

Incoming -

Non SSL:
POP3 =
Port = 110

POP3 =
Port = 995

Outgoing -

Non SSL:
Port = 25
Requires outgoing authentication (use same settings as incoming server)

Port = 587

Username = the portion of your email address in front of the

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I'm not receiving new emails. What's wrong?

There are a few reasons why you aren’t receiving new emails. It’s possible that your inbox is full or an anti-virus program is blocking the email from coming through. It’s best that you call our offices at 330-833-4134/330-345-8114 so we can investigate it on our end. 

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How many email accounts do I receive with my Internet service?

One or more email addresses are provided depending on your level of Internet service. Additional email addresses are available for a small monthly fee. Call 330-833-4134/330-345-8114 for details.

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How can I check my @sssnet email?

There are several ways to check your email. Any program that supports POP3 can be used to check your email.

Many devices come pre-installed with an email program that can easily be set up to work with your email. Other free programs include Windows Essential (formerly Windows Live Mail), Mac Mail and Thunderbird. Depending on the device and program, you can create address books, file messages and customize your email signature. Customers are encouraged to do their own research before installing any program on their device.

You can also check your email online from any device at Simply enter your username (the part before and password to check your mail. If you are using a public computer, be sure to log out once you’re done. You can only send and receive emails using this program. It does not have an integrated contact list or many of the features other email programs have.

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