Home Phone Terms of Service
Your Phone Number
With MCTV Home Phone service, you may keep your telephone number from your existing phone providers and connect multiple phones to your Home Phone service. Please call for details and restrictions.
Unlimited Local Home Phone Service
Unlimited Local Phone service allows customers to call anyone, anytime, in the 234 and 330 area. Local calls are numbers you dial without adding a “1” at the beginning.
Long distance calls are $0.05/minute with this package.
Local + Long Distance Home Phone
Local + Long Distance Phone includes unlimited local calling (see above) and 3,000 minutes of long distance calling in the continental U.S. & U.S. territories. Some rate exceptions apply.
Each minute over 3,000 will be $.025 per minute. Caller will be notified when usage limitations are exceeded. Although it is not necessary, you may use the Home Phone service to make calls using other long distance providers by using a calling card or dial around service.
Voice Mail is available and is free if you have Internet, Basic TV and Local + Long Distance Phone services. Without Internet and/or Basic TV service, voice mail can be added for $3.50/month.
A complete list of the calling features included in each Home Phone package can be found at www.MCTVOhio.com. Please call for details and restrictions.
Calls to international locations are offered at an extra charge and will be billed in total on a separate line of your MCTV bill. Rates for calling to all locations outside the continental U.S. & U.S. territories can be found at www.MCTVOhio.com/home-international-calling.
Directory Assistance and Operator Services
Calls to Directory Assistance (411) and Operator Services (0) are offered at an extra charge and will be billed on a separate line of your MCTV bill. Directory Assistance and Operator Services rates can be found by calling us at the phone numbers listed at the bottom of the page. Directory Assistance auto-connect is offered at an additional charge.
Disconnection of Service
MCTV may disconnect your Phone service for any reason upon fourteen (14) days’ notice.
Phone Modem Battery Backup
MCTV’s Phone service works with your existing phone wires, phones and wall jacks. MCTV will install a phone modem, or Multimedia Terminal Adaptor (eMTA), which is used to communicate with our network and is powered by plugging it into an electrical wall outlet. In the event of an electrical outage, your modem will not receive power, just like a cordless phone, lamp or any other electrically powered device in your home. In this case, your Phone service, as well as home monitoring, security alert services or medical services, like E911, will not be available.
You have the option to purchase a battery backup from MCTV that is designed to ensure that the unit will continue to work during a power outage, in accordance with telephone industry standards. As long as this battery backup unit is charged and functioning, your MCTV voice service will continue to work, but you may not be able to make calls, including 911 calls, if there is a prolonged power outage.
Available as an add-on for a one-time fee, a Battery Backup Unit supplies up to eight hours of back-up power (when it’s fully charged) to your phone service. This enables you to make and receive phone calls with a corded phone, like you normally would. Every Battery Backup Unit includes professional installation (fees may apply). Once purchased, all unit maintenance, battery replacement, disposal, etc. is up to you. Replacement batteries are readily available online or can be purchased from a home improvement or electronics store. Replacement batteries are NOT available from MCTV.
MCTV is not liable for interruptions of service due to power outages. Environmental conditions including temperature and humidity could reduce the backup power time available and life of the battery. Batteries will degrade over time. Customer is responsible for maintenance, monitoring and disposal of battery. Monitoring lights and testing buttons are located on the front of the power supply. Subsequent batteries for the unit may be available from online retailers or specialty battery stores, and can be self-installed. Prices may vary. Check the manufacturer’s user manual for type of battery required, installation instructions, and operating instructions. No warranties apply. Subsequent Battery Backup Units may be available from MCTV.
If you have a medical alert system, security equipment or the desire to have battery back-up during a power outage you are encouraged to purchase a battery backup.
Tips for communicating during an emergency or natural disaster can be found at https://www.fcc.gov/emergency-communications-tips.
Moving Our Phone Equipment
MCTV’s Phone service is not an Internet phone service. It is a fixed-wire line service, designed to be used on the premises in which service is installed. If you move your Phone modem to another location 911 and other emergency services will not be dispatched to the proper address.
The eMTA that we install in your home is the property of MCTV. In the event that you relocate or disconnect service, you must return the eMTA to a local MCTV office, or arrange for it to be picked up by MCTV. If the device is not returned, you will be subject to a one-time charge for the device. You assume the risk of loss, theft or damage to the equipment at all times prior to the removal of the units by MCTV or return of the units by you.
MCTV installs and supports monitored security systems under the Safeguard brand. If you have a security system other than Safeguard and MCTV installs and configures Phone service, you must contact the provider of your alarm monitoring services in order to test the compatibility of the alarm services with Phone. MCTV will not be responsible for the cost of conducting any tests or configuring an alarm monitoring system other than Safeguard. Upon your receipt of this information, you may, for any reason, cancel your order for MCTV Phone service without any penalty or further obligation.
Home Phone Subscriber Agreement
a) This Agreement, in addition to the Subscriber Privacy Notice and the applicable price list(s) and/or tariff(s) filed by Operator at the applicable state utility commission, which are hereby incorporated by reference herein, set forth the terms and conditions governing Operator’s provision of the Home Phone Service to Subscriber. No representation, warranty, term or condition, and no statements or agreements by any employee or agent of Operator, other than as specifically set forth in this Agreement, shall be binding on Operator. Operator or Subscriber may terminate the Home Phone Service to Subscriber at any time for any reason, in its sole individual discretion.
b) The Home Phone Service as offered and provided under this Agreement is available only to customers of Operator’s cable television service and/or cable modem Internet service. Subscriber agrees and acknowledges that except as otherwise expressly provided herein, all terms and conditions of Subscriber’s Cable Modem Subscription Agreement, including without limitation disclaimer of warranty, will also govern the Home Phone Service, to the extent applicable, and the terms of the Cable Modem Subscription Agreement are incorporated herein by reference.
c) In order to receive the Home Phone Service offered and provided under this Agreement, any and all of Subscriber’s accounts with Operator must be paid to current. Subscriber understands and acknowledges that the nonpayment of charges associated with Operator’s cable television service, cable modem Internet service, and/or Home Phone Service may result in disconnection of the Home Phone Service with notice as required by applicable law.
d) Subscriber expressly acknowledges that the Home Phone Service does not have its own power source and will not be available without an independent power supply and that, under certain circumstances, including if the electrical power and/or Operator’s cable network or facilities are not operating, the Home Phone Service, including the ability to access emergency 911 services, will not be available.
e) Subscriber expressly acknowledges that the Home Phone Service may not be compatible with home security systems and that, in order to maintain any necessary alarm monitoring functions, Subscriber may be required to maintain a telephone connection through a local exchange carrier. In the event that Operator installs and configures the Home Phone Service to operate with Subscriber’s home security system, Subscriber expressly acknowledges that it must contact the provider of its alarm monitoring services in order to test the compatibility of the alarm monitoring services with the Home Phone Services.
g) Subscriber represents and warrants that he/she is at least 18 years of age.
h) Subscriber is responsible in all respects (including payment obligations) for all use of Subscriber’s account and all use by others of Subscriber’s account is subject to the terms hereof and any applicable tariff(s) filed by Operator at the applicable state utility commission. For the purposes of this Agreement, all use of Subscriber’s account, whether or not authorized by Subscriber, shall be deemed Subscriber’s use. Subscriber shall be responsible for ensuring that all use of Subscriber’s account complies fully with the provisions of this Agreement and any applicable tariff(s) filed by Operator at the applicable state utility commission.
i) Transfer of all or a portion of the account, the Home Phone Service or the Operator’s Equipment by Subscriber to any other person or entity, or to a new residence or other location, is prohibited. Subscriber expressly acknowledges that the address associated with an emergency 911 call is the authorized address where the Home Phone Service was originally provided and that movement of the voice-enabled cable modem from the original service location will result in the identification of emergency 911 calls from the original service location. Access to emergency 911 services will therefore be limited if the voice-enabled cable modem is moved from the original service location.
a) Subscriber agrees to pay Operator for his/her subscription to the Home Phone Service and for all use of Subscriber’s account, including applicable charges for installation, if any, and all local, state and federal fees, taxes, and/or assessments imposed on the Home Phone Service. Charges for the Home Phone Service are set forth on a separate price list of which Subscriber hereby acknowledges receipt. Both the amounts and the types (e.g., periodic, time-based, usage-based) of charges for the Home Phone Service are subject to change. Recurring monthly Home Phone charges will be billed monthly in advance. Charges based upon actual use of the Service, including but not limited to charges for international calls, directory assistance, and/or operator assisted calls, will be billed in the next practicable monthly billing cycle following such use, or as otherwise specified in the price list. All charges are payable on the due date specified on the bill.
b) A mandatory Universal Service Fund (USF) rate will apply to your monthly bill for overall Home Phone charges. This USF rate is designed to assist those living in rural areas, low-income consumers, rural health-care providers, schools and libraries. This fee applies to all U.S. residents with telephone services. All telephone service providers in the United States are required to contribute to USF, and percentages are subject to change from quarter to quarter. For more information on USF programs, visit www.fcc.gov.
c) An administrative late charge may be charged to Subscriber in the event that Subscriber fails to deliver payment for cable television and/or cable modem service and/or Home Phone service provided by Operator by the due date.
d) The availability of the Home Phone Service is dependent upon Subscriber maintaining current accounts with Operator for either cable television service and/or cable modem service. If Subscriber’s Home Phone Service account or any other account of Subscriber with Operator is past due, Operator may terminate the Home Phone Service upon notice to Subscriber.
e) If Subscriber’s account is past due and Operator sends a collector to the Subscriber’s premises, a field collection fee may be charged. The current field collection fee is listed in the list of charges on the price list and/or any applicable tariffs or can be provided on request.
f) If Subscriber discontinues the Home Phone Service or Operator’s cable modem Internet service or cable television service, or if any such Service to Subscriber is discontinued for any reason including non-payment, Subscriber may be required, in addition to payment of all outstanding balances on all accounts with Operator, to pay a reconnect charge or trip charge (where applicable) before reconnection.
g) Operator may verify Subscriber’s credit standing with credit reporting agencies in accordance with applicable laws and require a deposit based on Subscriber’s credit standing.
h) Operator may charge a service fee for all returned checks and account debit, bank card or charge card chargebacks. The current service fee is listed in the list of charges on the price list or can be provided on request.
3) Installation; Equipment and Cabling
a) The installation services and related equipment that will be available from Operator for a standard installation are as described in Operator’s price list and any applicable tariff(s). Other services that may be available from Operator at additional charges for a non-standard installation are also described in Operator’s price list and any applicable tariff(s). If self-installation is available from Operator and elected by Subscriber, Operator will provide kits and instructions and any related installation services as described in the price list and any applicable tariff(s). Subscriber authorizes Operator to make any preparations to the premises necessary for the installation, maintenance, or removal of equipment.
b) Any equipment provided by Operator to Subscriber will be considered “Operator Equipment” and will be subject to Section 3(g) below. Any cabling installed by Operator will remain the property of Operator except as otherwise required by applicable law.
c) Operator will have no obligation to install, support, maintain, repair or replace any computer or any cable modem or cabling or other equipment that is not Operator Equipment.
d) Operator and its authorized agents may enter Subscriber’s premises and have access to the Operator Equipment and Subscriber’s computer(s) periodically during the term of this Agreement and after its termination to install, connect, inspect, maintain, repair, replace or alter the Operator Equipment, to install or deliver the Software, or to disconnect and remove the Operator Equipment.
e) Operator shall have the right to upgrade, modify and enhance the Operator Equipment and Software from time to time through “downloads” from the network or otherwise.
f) If Subscriber is not the owner of the premises upon which Equipment and Software are to be installed, Subscriber warrants that he/she has obtained the consent of the owner of the premises for Operator personnel and/or its agents to enter the premises for the purposes described in this Section 3. Subscriber shall indemnify and hold Operator harmless from and against any claims of the owner of the premises arising out of the performance of this Agreement.
g) Operator Equipment and Cabling
i) The Operator Equipment is and at all times shall remain the sole and exclusive personal property of Operator, and Subscriber shall acquire no interest therein by virtue of the payments provided for herein or the attachment of any portion of the Equipment to the Subscriber’s residence or otherwise.
ii) Subscriber will not open, alter, misuse, tamper with or remove the Operator Equipment as and where installed by Operator, and will not remove any markings or labels from the Operator Equipment indicating Operator ownership or serial or identity numbers. Subscriber will safeguard the Operator Equipment from loss or damage of any kind, and (except for any self-installation procedures approved by Operator) will not permit anyone other than an authorized representative of Operator to perform any work on the Operator Equipment.
iii) Upon termination of the Home Phone Service to Subscriber, for whatever reason, Subscriber acknowledges that his/her right to possess and use the Operator Equipment shall likewise terminate. In such an event, the Operator Equipment shall be returned to Operator in the same condition as when received, ordinary wear and tear excepted. Subscriber will promptly return the Operator Equipment or notify Operator to schedule retrieval by Operator. If Subscriber does not promptly return the Operator Equipment or schedule retrieval, Operator may enter any premises where the Operator Equipment may be located for the purpose of disconnecting and retrieving the Operator Equipment. Failure of Operator to remove its Operator Equipment shall not be deemed abandonment. Subscriber will pay the expense incurred by Operator in any retrieval of the unreturned Operator Equipment from Subscriber. Operator may charge Subscriber a continuing monthly fee until any remaining Operator Equipment is returned, collected by Operator or fully paid for by Subscriber in accordance with Section 3(g)(iv). The current fee is listed in the list of charges on the price list or can be provided on request.
iv) If the Operator Equipment is damaged, destroyed, lost or stolen while in Subscriber’s possession, Subscriber shall be liable for the cost of repair or replacement of the Operator Equipment. If the Operator Equipment is not returned to or retrieved by Operator as described in Section 3(g)(iii) upon termination of the Home Phone Service, Subscriber will pay Operator, on demand, the amount specified in the then-current price list for the replacement cost of the Operator Equipment without any deduction for depreciation, wear and tear or the physical condition of such Operator Equipment. Subscriber agrees that if he/she fails to return the Operator Equipment, Operator can charge Subscriber’s bank or credit card or account (if debit authorization has been obtained from Subscriber) the amounts described in Sections 3(g)(iii) and 3(g)(iv), in addition to any other remedies or collection efforts. If Operator is charging a security deposit, the obligations of Operator regarding such security deposit shall be governed by the terms of the deposit receipt provided by Operator to Subscriber at the time the deposit is collected.
v) Upon termination of the Home Phone Service, subject to applicable law and regulation, Operator may, but shall not be obligated to, remove any cabling installed by Operator on Subscriber’s premises.
To the extent any Software is licensed by Operator (such as self-installation tools), such Software is provided for the limited purpose of facilitating Subscriber’s use of the Home Phone Service as described in this Agreement. Subscriber will not engage in, or permit, any additional copying, or any translation, reverse engineering or reverse compiling, disassembly or modification of or preparation of any derivative works based on the Software, all of which are prohibited. Subscriber will return or destroy all Software provided by Operator and any related written materials promptly upon termination of the Home Phone Service to Subscriber for any reason.
4) Subscriber Conduct
a) The Home Phone Service as offered and provided under this Agreement is a residential service offered for reasonable personal, non-commercial use only. Subscriber will not resell or redistribute (whether for a fee or otherwise) the Home Phone Service, or any portion thereof, or otherwise charge others to use the Home Phone Service, or any portion thereof. Subscriber agrees not to use the Home Phone Service for any enterprise purpose whether or not the enterprise is directed toward making a profit, including but not limited to, telemarketing, call center services, medical transcription or facsimile broadcasting. Operator reserves the right to disconnect upon notice as required by applicable law any prohibited transmissions or uses and to terminate the Home Phone Service in the event of a violation of the foregoing use restrictions or in the event of an excessive number of calls during a fixed period, heavy usage during business hours, heavy usage concentrated over consecutive dates or usage that may be deemed to be business use.
b) The Home Phone Service shall not be used for any unlawful purpose or for any use as to which Subscriber or user has not obtained all required governmental approvals, authorizations, licenses, consents and permits.
c) Operator may require Subscriber immediately to shut down its transmission of signals if said transmission is causing interference to others.
d) Subscriber may not assign, or transfer in any manner, the Service or any rights associated with the Service without the written consent of Operator. Operator will permit a Subscriber to transfer its existing Service to another entity if the existing customer has paid all charges owed to Operator for regulated communications services. Such a transfer will be treated as a disconnection of existing Service and installation of new Service, and non-recurring installation charges as set forth in the price list and any applicable tariff(s) shall apply.
5) Review and Enforcement
b) Subscriber agrees that Operator shall have the right to take any action that Operator deems appropriate to protect the Home Phone Service or Operator’s facilities and Operator Equipment.
6) Support; Service and Repairs
Operator will repair damage to or, at Operator’s option, replace Operator Equipment and otherwise attempt to correct interruptions of the Home Phone Service, due to reasonable Operator Equipment wear and tear or technical malfunction of the system or network operated by Operator, at Operator’s expense. The MCTV Subscriber Handbook contains details on contacting MCTV for this support. MCTV has no other responsibility for support, maintenance or repair of any equipment, software or service, whether provided by a third party or Subscriber. For assistance with other technical problems, Subscriber should refer to the Subscriber Handbook or any applicable tariff(s) for the Home Phone Service. If any other support services are available from Operator, such services will be at additional charges as described in Operator’s price list and any applicable tariff(s).
7) Service Interruptions; Force Majeure
Interruptions in service that are not due to the negligence of or noncompliance with the provisions of this Agreement and/or any applicable tariff(s) by Subscriber or the operation or malfunction of the facilities, power, or equipment provided by the customer will be credited to the customer in accordance with the credit policy set forth in the price list and any applicable tariff(s) for the part of the service that the interruption affects. Any such credit will be refunded on the next practicable bill for the Home Phone Service issued by Operator to Subscriber. The Operator Parties shall have no liability, including as set forth in this Section 8, for interruption of the Home Phone Service due to circumstances beyond its control, including without limitation, acts of God, flood, natural disaster, regulation or governmental acts, fire, civil disturbance, strike or weather.
8) Disclaimer of Warranty; Limitation of Liability
a) Subscriber agrees that the Home Phone Service is provided by Operator on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, other than those warranties that are implied by, and incapable of exclusion, restriction, or modification under, the laws applicable to this agreement. Operator makes no warranty that the Home Phone Service will be uninterrupted or error free. Subscriber further agrees that all use of the Home Phone Service is at subscriber’s sole risk. without limiting the foregoing: none of the Operator Parties makes any warranties as to the security of Subscriber’s communications via operator’s facilities or the Home Phone Service, or outside the service to the Internet, or that third parties will not gain unauthorized access to or monitor Subscriber’s computer(s) or phone communications. Subscriber agrees that none of the Operator Parties will be liable for any such unauthorized access. Subscriber has the sole responsibility to secure Subscriber’s computer and phone communications.
b) Subscriber understands that the installation, use, inspection, maintenance, repair, replacement or removal of the home phone service, equipment and software may result in damage to Subscriber’s computer(s) or other hardware, including software and data files stored thereon. Subscriber shall be solely responsible for backing up all existing computer files prior to the performance of any of the foregoing activities. None of the Operator Parties shall have any liability, and each expressly disclaims any responsibility whatsoever, for any damage to or loss or destruction of any software, hardware, data or files.
c) Except for the refund or credit as expressly provided in Sections 6(b) and 8 respectively, in no event (including negligence) will any Operator Party or any person or entity involved in providing the Home Phone Service or equipment be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use the home phone service, including the use or inability to access emergency 911 services and alarm monitoring services, any action taken to protect the Home Phone Service, or the breach of any warranty.
d) Subscriber hereby acknowledges that the provisions of this Section 8 shall apply to all services included in, or accessible through, the Home Phone Service, and are for the benefit of, and may be enforced by, all of the Operator Parties.
Subscriber agrees to defend, indemnify and hold harmless the Operator from and against any and all claims and expenses, including reasonable attorneys’ fees, arising out of or related in any way to the use of the Home Phone Service by Subscriber or otherwise arising out of the use of Subscriber’s account or any equipment or facilities in connection therewith, or the use of any other products or services provided by Operator to Subscriber.
a) Subscriber’s privacy interests, including Subscriber’s ability to limit disclosure of certain information to third parties, are addressed by, among other laws, the Communications Act and the Electronic Communications Privacy Act. Personally Identifiable Information that may be collected, used or disclosed in accordance with applicable laws is described in the Subscriber Privacy Notice delivered to Subscriber by Operator, which is incorporated herein by reference. Subscriber acknowledges receipt of the Subscriber Privacy Notice.
b) Operator may collect (whether automatically or otherwise) and share (with other MCTV entities) information of the type described in the Subscriber Privacy Notice (some of which may be deemed personally identifiable information as that term is used in the Communications Act) relating to Subscriber that Operator may acquire as a result of the provision of the Home Phone Service. Subscriber hereby expressly consents to the collection by, and sharing between, Operator and other MCTV entities of such information.
c) In addition to actions and disclosures specifically authorized by law or statute or authorized elsewhere in this Agreement, Operator shall have the right (except where prohibited by law notwithstanding Subscriber’s consent), but not the obligation, to disclose any information to protect its rights, property and/or operations, or where circumstances suggest that individual or public safety is in peril. Subscriber hereby consents to such actions or disclosures.
Any controversy or claim arising out of or related to this agreement (but not any claims arising out of commercial activities or the theft or other unauthorized receipt of any MCTV service on the part of Subscriber) shall be resolved by binding arbitration commenced within one year under the then-current commercial arbitration rules of the American Arbitration Association (or any consumer rules adopted by the American Arbitration Association to which both parties agree), except that either party may seek equitable or injunctive relief only in an appropriate court of law or equity. No claim subject to arbitration under this agreement may be combined with a claim subject to resolution before a court of law or equity. The arbitrability of disputes shall be determined by the arbitrator. Any award of the arbitrator shall be in writing and shall state the reasons for the award. Judgment upon an award may be entered in any court having competent jurisdiction. The arbitrator shall not have the power to award any damages in excess of the applicable limits set forth in or excluded under Sections 8 and 9 of this agreement. The Federal Arbitration Act, 9 U.S.C. §1-16, shall govern the interpretation and enforcement of this paragraph. Each party shall bear its own expenses and the cost of arbitrator(s) shall be shared except that Subscriber may recover his/her filing and arbitrator(s)’ fees if Subscriber is the prevailing party. The parties expressly waive any entitlement to attorneys’ fees or punitive damages to the fullest extent permitted by law. Consolidated or class action arbitrations shall not be permitted. The arbitrator shall not have the power to order pre-hearing discovery of documents or the taking of depositions, but may compel attendance of witnesses and the production of documents at the hearing.
12) Entire Agreement
This Agreement will remain in effect until terminated by either party or superseded by a revised Home Phone Subscription Agreement.
14) Interpretation; Severability
This Agreement is, and shall be interpreted as, subject to applicable law and regulation and to any applicable franchise agreement between a governmental authority and Operator. In the event that any portion of this Agreement is held to be invalid or unenforceable, the invalid or unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties as set forth herein, and the remainder of this Agreement shall remain in full force and effect.
15) Consent to Electronic Notice
Failure by Operator to enforce any of its rights hereunder shall not constitute a waiver of any such rights. No waiver by either party of any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default.