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Information Regarding Your Battery Backup Options for Home Phone Service from MCTV

February 2019

BACKUP POWER FOR HOME PHONE SERVICES DURING POWER OUTAGES

Many of today’s advanced home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – we at MCTV offer you the option of purchasing backup power for your home phone services.

MCTV has two battery backup options available for purchase – an 8-hour backup and a 24-hour backup. You can also purchase a backup battery through local or online retailers. Third party retailers offer many different types and sizes of backup power options.

WHAT YOUR BATTERY CAN – AND CAN’T – DO FOR YOU

MCTV’s backup batteries allow you to continue to use your home phone services during a power outage. Without a backup battery or alternate backup source such as a generator, you will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery system may be a good option for you.

8-HOUR BATTERY BACKUP

The 8-hour backup option is a cable modem with an integrated backup battery. For customers with Excellerate service, the battery is external to the ONT. The 8-hour backup option does not provide power to any services other than your MCTV phone service. It does not provide backup power to any devices other than the modem/ONT you purchase for phone services. Devices or systems that will not receive backup power include, but are not limited to, home security systems, medical monitoring devices, telephones that require AC power and other equipment.

You can purchase a modem professionally fitted with a backup battery, or an external battery for Excellerate customers, directly through MCTV or through a third party retailer. If you purchase the battery backup/modem from MCTV you will own the modem and battery and are responsible for its maintenance. If you choose to purchase it through a third party retailer, you must purchase an Arris 822G modem and Arris 8-Hour Backup Battery model BPB044S for TM822G modems.

Additional batteries can be purchased from MCTV or a 3rd party retailer. Additional batteries can be shipped directly to your house or can be picked up in one of our Customer Service locations. If you do not feel comfortable installing your own battery, please call us to make an appointment, and we are happy to assist you. Please note that there may be a charge for this service.

Please contact us for current pricing or questions regarding battery backup systems.

Expected Backup Power Duration

Backup batteries are expected to last at least 10 hours on standby. The backup battery should give you 7 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing additional 8-hour batteries or by purchasing our 24-hour battery backup.

24-HOUR BATTERY BACKUP

The 24-hour battery backup offered by MCTV provides 24 hours of standby power. Your telephone modem or ONT plugs directly into it for operating power. Other devices can be plugged into the battery backup but this may significantly reduce the amount of backup power time.

If you purchase the 24-hour battery backup from MCTV you will own the battery and are responsible for its maintenance. The model offered for purchase is the APC Smart X48V Battery Pack and Smart X48V Battery Pack.

Please contact us for current pricing or questions regarding battery backup systems.

Expected Backup Power Duration

MCTV’s 24-hour battery backup is designed to provide 24 hours of standby backup power to MCTV’s phone service only. The battery backup power time may be reduced by phone call usage and – more significantly – if additional devices besides your modem or ONT are plugged into the APC backup unit. Additional devices may include, but are not limited to, home security systems, medical monitoring devices, telephones that require AC power and other equipment.

INSTRUCTIONS FOR PROPER CARE AND USE OF YOUR BATTERY

Please follow the instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F.

These batteries are rechargeable. They will not last forever and should be replaced every 5-8 years considering 1-2 full discharges per year. You should periodically test your battery to verify both the operation of the backup battery and its condition.

Please contact MCTV for any questions you may have about the battery backup for your MCTV Home Phone service.

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