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FUSION Support

Read through our FUSION FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Select a category:

How can I manage my DVR recordings?

  • "Manage" means recording, watching, deleting or setting recording options.
  • You can manage DVR recordings from just about any place you can see the program name including:
    • the channel listings on the FUSION guide
    • search results
    • Recorded TV menu from any FUSION Player.
  • You can also find all of your recordings (and scheduled recordings) by pressing the DVR button on your remote control.

How do I know if all 6 tuners are being used?

FUSION has a built-in conflict detection system. A message will appear on screen anytime you try to use more than six tuners at one time. You may be recording four shows and watching live TV on two FUSION Players. That’s fine. But if you try to record or watch a seventh show at the same time, the conflict detection message provides you with a menu so you can decide how to resolve the conflict.

How do I set my personal recording preferences when scheduling recordings?

  1. Select MENU
  2. Navigate to RECORDED TV using the left/right arrows
  3. Select OPTIONS
  4. Choose the preference you wish to change:
    • Set Recording Defaults – Lets you choose automatic settings for recordings, such as starting or stopping early or late, how many episodes to keep, how long to keep programs before deletion and whether first run or repeat episodes will be recorded.
    • Set Series Options – Lets you change priority, cancel series, see all times and set recording options for the entire series.
    • Review cancelled and deleted recordings – This is a parental feature that allows anyone to know every program that has been recorded, even after it has been deleted.
    • Review, programs scheduled to record – Lists all programs currently scheduled to record.
    • Check Recording Space - Provides detail on remaining recording space.

How do I know how much space remains for recorded programs?

  1. Press the yellow A/DVR button at the top of your remote
  2. Using the up/down arrows, navigate to OPTIONS
  3. You will see how much space remains on your DVR underneath OPTIONS
    • If you have an eSATA drive installed, that recording space is included

Can I skip commercials with FUSION?

FUSION enables you to skip any program content you desire, not just commercials. Simply press the SKIP button to move forward. You can program the SKIP button to move forward for 30 seconds, 3 minutes, 5 minutes or 15 minutes. It is preset for 30 seconds.

To change the skip length:

  1. Press MENU and use the left/right arrows to navigate to SETTINGS.
  2. Press OK
  3. Use the up/down arrows to navigate to SKIP. You will see the current skip time there.
  4. To change the skip length, press OK
  5. use the up/down arrows to choose the desired length and press OK
  6. Press CLOSE

Of course, you can't Skip forward past the current time in a live TV show. 

Can I create my own customized channel lineups, so that only the channels I want to watch are listed in the Channel Listings?

Yes. There are two ways to do this.

Use Favorites. To add channels to your favorites list press INFO. Use the up/down arrows and select ADD ITEM TO FAVORITES.

To view your favorites, press MENU and use the left/right arrows to navigate to FAVORITES.

Edit the channel listings.

  1. Press MENU and use the left/right arrows to navigate to SETTINGS.
  2. Use the up/down arrows to navigate to CHANNEL LIST and press OK
  3. To hide a channel, use the up/down arrows to select a channel.
  4. Press OK
  5. The channel will be hidden from the channel guide and grid guide.

Channel lineups can be unique to each FUSION Player in your home.

How many days worth of program information is available in the guide?

FUSION keeps 14 days of program information at all times. 

Can I view the program guide in a different format?

Yes, you can see a more traditional grid guide. To select the grid guide, press the red C/GRID button at the top of your remote.

How does the Search category work?

You can search by title, keyword or category. Search results include current and future programs plus On Demand and your recorded programs.

Can I view future programming in the channel listings?

Yes. On the grid guide, use the left/right arrows to highlight a future time slot. 

  1. On the channel listings, navigate to CHANGE TIME SLOT using the up/down arrows (to move one channel at a time) or the channel up/down buttons (to navigate a page at a time).
    • CHANGE TIME SLOT is located at the beginning of the listings so you can also easily get there by selecting channel 2.
  2. Press OK and use the up/down arrows to choose a future time slot