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Digital Millennium Copyright Act (DMCA)

Commonly Asked Questions

  • Why should I care? Violation of DMCA carries strict and expensive penalties. A civil lawsuit could hold you responsible for thousands of dollars in damages. Criminal charges may leave you with a felony record, accompanied by up to five years of jail time and fines up to $250,000.
  • What does MCTV do about DMCA violations? MCTV has certain responsibilities as an Internet Service Provider. Most notably from a consumer perspective, we are required to notify customers when MCTV receives notification from a copyright owner of an alleged infringement. MCTV also is required by federal law to “adopt and reasonably implement a policy of terminating in appropriate circumstances the accounts of subscribers who are repeat infringers.”

    MCTV doesn’t monitor the online activities of customers. However, copyright owners do, and they send notices of alleged infringement to MCTV. MCTV has a policy to review these DMCA complaints. MCTV notifies customers when we receive these notices and encourages customers to resolve the notices. Pursuant to federal law, we will terminate service to those customers who exhibit a pattern of excessive and consistent abuse of copyrighted material. We will provide ample notice and information prior to discontinuing service. This is the very last thing we want to do. However, federal law required us to adopt and implement this policy.

    During this process, MCTV does not share customer information with the copyright owners. Copyright owners do have the ability, through court subpoenas, to obtain customer information if they choose to pursue civil or criminal charges against an individual.
  • What should I do about a complaint?

    It is important to note that resolving copyright infringement is a legal matter between the consumer and the copyright owner. MCTV cannot provide legal advice. Removing the files, and the program that caused the violation, may be a good start because failure to cease the alleged infringement activity could result in termination of your services.

How to read a DMCA infringement complaint

To see all DMCA alleged infringement notices regarding your MCTV account, please complete the following steps:

1. Visit

2. Enter your MCTV account number to reveal a list of all infringement notices.

3. Select any specific infringement for details about it, including:

  • The name of the organization filing the complaint.
  • Contact information for the complaining company.
  • Date and time of infringement.
  • The source of the infringement (program that was used).
  • The content (movie,  software, TV program, music, etc.).
  • Name of the file.

Note that no customer specific information is included. That is done to protect your privacy.

How to respond to a DMCA complaint

The DMCA complaint is between you and the copyright owner. MCTV is unable to provide advice about how to respond to the complaint or whether you should seek legal counsel.