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Customer Service/Technical Support Representative


Reports to: Customer Service Manager
Department: Customer Service

Location: Massillon, Ohio

Type of Position: Full-time

Hours: Evenings and Weekends

Compensation: Hourly (based on experience)

Submission Deadline: August 24, 2018

About MCTV

MCTV “goes the extra smile” for its customers, adding high-touch service to high-tech telecommunications. Since 1965, MCTV’s 170 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 47,000 homes and businesses in Stark, Wayne, Summit, Holmes and Tuscarawas Counties rely on MCTV for their telecommunications needs.


Responsible for managing incoming calls and customer inquiries; generating sales leads that develop into new customers; identifying and assessing customers’ needs to achieve satisfaction.


Essential Duties and Responsibilities

In this role, the Customer Service/Technical Support Representative has primary responsibility to:

The Customer Service/Technical Support Representative must successfully complete the training process to show:




Diverse Workforce / EEO

MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status.


To Apply

Interested candidates may send completed application or cover letter and resume to (please include job title in your email), or to the following address:


P.O. Box 1000

Massillon, Ohio 44648-1000


Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.