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If you are experiencing a service problem or outage, please call us to speak with a representative immediately.

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By Phone
Stark County: 330-833-4134
Wayne County: 330-345-8114
Salineville: 330-679-8882
Amsterdam/Bergholz: 330-739-8055
Woodsfield: 740-628-0366
Bellaire: 740-676-6377
West Virginia: 304-277-2811
Powhatan Point: 740-795-5005
Barton, Maynard, Crescent, and New Athens: 740-298-9199
Phone Hours
Monday - Saturday: 8AM - Midnight
Sunday: Noon - 9PM
Holiday hours may vary
Live Chat Hours
Monday - Friday: 10AM - 9PM
Saturday: Noon - 9PM
Sunday: Live Chat unavailable
Lobby Hours - Stark & Wayne
Monday-Friday (except holidays): 8AM - 6PM
Lobby Hours - West Virginia
Monday-Friday (except holidays):
8:30AM – Noon
1:00PM – 4:30PM

Payment Locations

Please allow 5 business days for payments made at these locations (except our office) to be posted to your account.

This could change at any moment but, for the time being, MCTV's Stark and Wayne county front lobbies are open.


By Fax
Stark County: 330-833-9775
Wayne County: 330-345-5265
Mailing Address
P.O. Box 1000
Massillon, OH 44648-1000

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