Customer Care Coach (Call Center/Customer Service Trainer)
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One of MCTV’s key strengths is its employees. In February 2013, we started using the slogan “we go the extra smile” to position MCTV as “the” service company for broadband telecommunications needs. Our employees’ commitment to providing excellent customer service is the driving force to the company’s success.
While MCTV is among the 60 largest cable TV companies in the nation, it is still very tied to the communities it serves. MCTV employs local residents to provide local service. Many employees have built life-long careers of 25, 30 and even 35 years.
MCTV “goes the extra smile” for its customers, adding high-touch service to high-tech telecommunications. Since 1965, MCTV’s 160 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 47,000 homes and businesses in Stark, Wayne, Summit, Holmes and Tuscarawas Counties rely on MCTV for their telecommunications needs.
MCTV is an equal opportunity employer. It is our policy to afford equal opportunity in employment and business dealings to all qualified persons. No person or business shall be discriminated against because of race, color, religion, national origin, age or sex. To this end, MCTV has established and will maintain and carry out a positive continuing program of specific practices designed to assure equal opportunity in every aspect of cable system policy and practice.
View our EEO filings