[Skip to Content]

Voice Support

Read through our phone FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Do you offer voicemail?

We offer two voicemail options for customers – Standard Voicemail and Elite Voicemail.

Can I choose my long distance carrier?

Yes but why would you? Our Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.

What are the long distance rates for MCTV Business Phone service?

Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.

Will my office's security system work with MCTV Business Phone service?

MCTV Business Phone service delivers an analog dial tone for compatibility with security and fire alarm systems. In very rare instances, our service may not be compatible with your equipment due to its age or technology.

Will my fax machine work with MCTV's Phone service?

MCTV’s Phone service delivers an analog dial tone for compatibility with fax machines. In some instances, our service may not be compatible with your equipment due to its age or technology.

Can I have additional listings in the phone book?

Business Phone customers receive one free straight-line listing in the local Yellow Pages in one category of your choice and one free straight-line listing in the local business White Pages.

Additional White Pages listings can be provided for an additional monthly fee. Call 330-833-4134/330-345-8114 for details

Will my Phone service work if there's a power outage?

If your office loses power, you phone service will not work. We recommend you purchase an Uninterrupted Power Supply to provide battery backup power in the event of a power outage.

In the event of a power outage, call us at 330-833-4134/330-345-8114 and we can forward your main phone line to a cell phone or other number until power is restored. Once power has been restored, simply dial *73 from your business line to deactivate call forwarding.

Do you offer hunt groups or rollover service?

Yes.

Can I use my existing phones and phone equipment?

Yes in most cases. Some older phone equipment may not be compatible with our Phone system.

Analog phones will NOT work with MCTV Phone service.

Will my credit card machine work?

Yes. MCTV Business Phone service delivers an analog dial tone for compatibility with credit card machines. In very rare instances, our service may not be compatible with your equipment due to its age or technology.