[Skip to Content]

Voice Support

Read through our phone FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

What are the correct email settings for my @sssnet.com email address?

You can use these settings to set up your email on any device. For instructions on setting up email on a specific device, please refer to your device’s user’s manual.

Incoming -

Non SSL:
POP3 = mail.sssnet.com
Port = 110

SSL:
POP3 = mail.sssnet.com
Port = 995

Outgoing -

Non SSL:
SMTP = mailout.sssnet.com
Port = 25
Requires outgoing authentication (use same settings as incoming server)

SSL:
SMTP = mailout.sssnet.com
Port = 587

Username = the portion of your email address in front of the @sssnet.com

How do I know what the best Internet speed is for me?

You can call our office at 330-833-4134/330-345-8114 and a representative can help you choose the best Internet speed for your home and usage. Learn more about High-Speed Internet packages.

What anti-virus/malware programs does MCTV recommend?

We recommend using some type of anti-virus and malware programs. There are many different programs that you can use – some for a fee and some for free. Our IT Guys will typically install Avast!, a free program, on computers that are brought to our offices. We recommend that customers do their own research before installing any program on their computer.

If your computer is infected with a virus or you need help installing an anti-virus program, our IT Guys can help! Call 330-833-4134/330-345-8114 to speak to an IT Guys today.

I'm not receiving new emails. What's wrong?

There are a few reasons why you aren’t receiving new emails. It’s possible that your inbox is full or an anti-virus program is blocking the email from coming through. It’s best that you call our offices at 330-833-4134/330-345-8114 so we can investigate it on our end. 

What is a cable modem?

A cable modem is a device that connects your computer to the Internet using the same cable that supplies your cable TV service. A cable modem will not affect your television picture and you will be able to watch TV and use all other TV functions while using the Internet. Likewise, watching TV while using the Internet will not affect your Internet speeds.

I do not have cable TV service from MCTV. Can I still get your High-Speed Internet service?

Yes! You can have Internet service from MCTV without subscribing to other services. However, many customers find that they save money when bundling two or more products together so be sure to ask a representative about packaging your services.

Learn more about our High-Speed Internet packages.

What do I need to do to get ready for my Internet installation?

Clear the area around the cable outlet where you would like the modem to be installed.

If you have a desktop computer, the outlet should be in the same room as the computer and needs to be within 6 feet of the computer without crossing a doorway or traffic area (a common sense safety measure).

If you plan to use your Internet with a wireless router, make sure the router is unpacked for your installation.

Your computer also needs a network card. If it does not have one or is broken, our technicians can install a new one.

Who is responsible for computer configuration?

MCTV will use all reasonable means to ensure that your computer is working properly with the cable modem. If MCTV provides the network card, we will strive to create the proper computer configuration. If you provide your own network card, you are responsible for any and all computer configurations.

What is included with my Internet service?

Included in the price of your Internet is the monthly cable modem rental and access to our Internet network. MCTV Internet customers also have access to our IT Guys service for help with Internet and computer problems. IT Guys will make house calls for a small hourly fee or you can bring your computer to our office for work. Customers also have access to FREE over-the-phone technical support.

Can I upgrade my Internet service at any time?

MCTV does not lock customers into a certain speed so you can change your service level at any time. To upgrade your Internet speed, call us at 330-833-4134/330-345-8114. Depending on your current service level and the equipment in your home, upgrading may be as simple as a phone call. In some cases, we will need to install a new modem in your home.

Can I install the cable modem myself?

No, we do not allow self-installations for our services. When our installers visit your home, they will make sure everything is installed properly and that the modem is receiving the correct signal levels.

Customers providing their own modem for Internet service will still need to schedule an installation.

Can I purchase a cable modem from MCTV or use my own modem?

A cable modem is required to use MCTV’s High-Speed Internet service. We believe the modem is an integral part of the service so we provide one free of charge. Many companies charge a monthly fee for cable modem equipment. MCTV does not.

MCTV provides a cable modem at no extra charge to all Internet customers. Providing equipment gives us much better insight into how the network and your service is performing and ensures that no harm comes to the network through use of external modems. We also provide free replacement, service and upgrades for MCTV-provided modems.

You can purchase and use your own modem. If you do, it is important to remember that you will be responsible for the repair, maintenance and replacement of the modem if it fails.

If you use your own modem and experience in-home problems, MCTV will not attempt to repair your modem. Instead, MCTV will provide an MCTV modem until you are able to repair or replace your own modem. You may, of course, choose to continue to use the MCTV-provided modem at no charge. Read more about customer-owned modems and approved modems.

Can I set up a web, mail or FTP server?

The installation of a web domain, mail or FTP server(s) is expressly prohibited in our Subscriber Agreement and may result in the immediate termination of an account. Mail servers can be installed with a static IP address. Contact our Business Services department at 330-833-4134/330-345-8114 for details.

How many email accounts do I receive with my Internet service?

One or more email addresses are provided depending on your level of Internet service. Additional email addresses are available for a small monthly fee. Call 330-833-4134/330-345-8114 for details.

What do I need to do if I install a new network card or wireless router?

You will need to reset the modem. You can reset the modem yourself by unplugging it from the power source for 20 seconds. You can also call our office at 330-833-4134/330-345-8114 to reset the modem.

My Internet isn't working. What should I do?

Before calling our office, you can try rebooting your modem and/or wireless router. To reset the equipment, unplug it from the power source for about 20 seconds and plug it back in. It may take several minutes to completely reboot so be patient!

If you have a wireless router, reset your modem first and then reset your wireless router.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.

My TV isn't working. What should I do?

Before calling our office, try to determine whether the issue is with your TV or with your cable TV service by checking to see if the issue is on all TV sets in your home or just one. You can also try checking another channel to make sure there isn’t a problem with just that channel.

You can also try resetting your set-top box by unplugging it from the power source for about 20 seconds and plugging it back in. It may take several minutes for the box to re-boot and load all the guide data.

It is not recommended that you reboot a FUSION system. If you are experiencing issues with your FUSION system, please call us.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.

What Is Closed Captioning?

Closed captioning gives access to television programming to people with hearing disability by displaying the audio portion of a program as text on the TV screen. You can turn the closed captioning on and off with your remote control.

How Do I Turn Closed Captioning On or Off?

To use closed captioning with a MiniMax or non-DVR set-top box, you must use the closed captioning settings on your TV. Please refer to your TV’s owner’s manual for instructions. 

To use closed captioning with a DVR set-top box:

  1. Press MENU
  2. Use the up/down arrows to navigate to DISPLAY CLOSED CAPTIONS
  3. Use the left/right arrows to change the selection to YES or NO.
  4. Press  the C button to exit

To change the closed caption settings:

  1. Press MENU followed by the A button to access MORE SETTINGS
  2. Use the up/down arrows to navigate to LANGUAGE
  3. Scroll to CLOSED CAPTIONING and use the right arrow to select
  4. Change options as necessary

There is a Problem With the Closed Captioning on My TV. What Can I Do?

MCTV does not create or modify closed captioning text. We pass the information to you exactly as it was received from the network. We do not add or remove anything, nor do we do any local closed captioning origination.

Occasionally a customer’s own equipment – the TV or remote – can cause the captioning text to be missing or distorted. In that case, we urge you to check the instructions you received with the TV to make sure the settings are correct.

To report a problem with closed captioning, contact:

Kelly Rehm
PO Box 1000
Massillon, OH 44648-1000

krehm@MCTVOhio.com
Phone: 330-345-8114
Fax: 330-833-9775

What is watchTVeverywhere?

watchTVeverywhere has a lot of different definitions. For us, it is TV programs that are available on something other than a TV set. That means your PC, laptop, tablet, smartphone or gaming device.

How is watchTVeverywhere different from something like Hulu or Netflix?

There are several differences. watchTVeverywhere:

  • Is FREE. There is no extra charge to use it. You only need to have a subscription to the network you want to watch.
  • Includes live TV. You can view live feeds of 25+ networks on watchTVeverywhere. Also, many big sporting events, like the Olympics, show live footage of events not broadcast on TV. Hulu and Netflix only provide previously recorded shows.
  • Has full episodes of current TV shows. Episodes are often available within a few days of premiering on TV.

How much does watchTVeverywhere cost?

Nothing. There is no extra cost for watchTVeverywhere so feel free to explore. There is nothing available at this site that will result in an extra cost to you (except overage charges from your cellular carrier). You only need to be a subscriber to the TV network. This may change over time depending on the requirements made by the individual TV networks. 

Where can I watchTVeverywhere?

The answer is just about EVERYWHERE. watchTVeverywhere works anywhere you can receive an Internet signal: inside your house, at the office, shopping mall, hotel, airport, vacation home, etc. Wired connections and in-home WiFi will provide the best quality. The quality of watchTVeverywhere signals while roaming (airports, stores, etc.) will vary depending on the strength of the signal. Be extra careful when you travel, especially outside the US. Data roaming charges may apply and they can be very expensive.

What programs are available on watchTVeverywhere?

Different networks make different programs available at different times. Each TV network makes their own decision about what to make available on watchTVeverywhere. For example, the live feeds of some networks are available while others only offer full episodes of their popular programs.

Available content is at the discretion of the network. MCTV has no input into the content available.

Page:

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
NULL Related FAQ types: array(2) { ["FAQType"]=> array(7) { [0]=> array(7) { ["FAQTypeID"]=> string(2) "14" ["FAQType"]=> string(22) "Business Phone Service" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "0" ["PageName"]=> NULL ["File"]=> bool(false) } [1]=> array(7) { ["FAQTypeID"]=> string(2) "16" ["FAQType"]=> string(25) "General Phone Information" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "1" ["PageName"]=> NULL ["File"]=> bool(false) } [2]=> array(7) { ["FAQTypeID"]=> string(2) "11" ["FAQType"]=> string(16) "Calling Features" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "2" ["PageName"]=> NULL ["File"]=> bool(false) } [3]=> array(7) { ["FAQTypeID"]=> string(2) "22" ["FAQType"]=> string(16) "Using MCTV Phone" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "3" ["PageName"]=> NULL ["File"]=> bool(false) } [4]=> array(7) { ["FAQTypeID"]=> string(2) "13" ["FAQType"]=> string(37) "Long Distance & International Calling" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "4" ["PageName"]=> NULL ["File"]=> bool(false) } [5]=> array(7) { ["FAQTypeID"]=> string(2) "21" ["FAQType"]=> string(30) "Phone Installation & Equipment" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "5" ["PageName"]=> NULL ["File"]=> bool(false) } [6]=> array(7) { ["FAQTypeID"]=> string(2) "12" ["FAQType"]=> string(9) "Voicemail" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["ModulePagePosition"]=> string(1) "6" ["PageName"]=> NULL ["File"]=> bool(false) } } ["FAQ"]=> array(4) { ["PagingDisplay"]=> string(1231) "
Page 1 of 6 | Next
" ["objPager"]=> object(Pagination)#46 (12) { ["intCurrentPage"]=> int(1) ["intMaxPerPage"]=> int(10) ["intOffset"]=> int(0) ["intTotalData"]=> int(54) ["intTotalPages"]=> float(6) ["strQString"]=> string(17) "moduleid=1&pk=127" ["strPagingLabel"]=> string(0) "" ["bAutoDisplayPaging"]=> bool(false) ["bDisplayPerPage"]=> bool(true) ["pageNavigationStep"]=> int(3) ["perPageLimits"]=> array(3) { [0]=> string(2) "25" [1]=> string(2) "50" [2]=> string(3) "100" } ["aryDisallowedKeys"]=> array(4) { [0]=> string(7) "perpage" [1]=> string(4) "page" [2]=> string(5) "vpath" [3]=> string(10) "wizardstep" } } ["FAQ"]=> array(10) { [0]=> array(15) { ["FAQID"]=> string(3) "122" ["FAQ"]=> string(59) "What is selective call rejection (*60) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(925) "

Selective call rejection (*60) permits you to specify up to 12 phone numbers that will be screened out from calling you. When a call is placed to you from one of these numbers, the caller will hear a message stating that you are not currently receiving calls.

Selective call rejection does not block private or unknown numbers.

To activate or deactivate this feature, dial *60. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *60 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *60
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *60 and listen to the instructions.

" ["PageTitle"]=> string(45) "What Is Selective Call Rejection? | MCTV Help" ["PagePosition"]=> NULL ["MetaDescription"]=> string(153) "Selective call rejection permits you to specify phone numbers that will be screened out from calling. Learn about our home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:00:29" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(55) "what-is-selective-call-rejection-60-and-how-do-i-use-it" ["File"]=> bool(false) } [1]=> array(15) { ["FAQID"]=> string(3) "123" ["FAQ"]=> string(54) "What is selective call ring (*61) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(776) "

Selective call ring (*61) allows you to specify up to 12 phone numbers that will ring as two short rings instead of one long ring. This allows you to easily identify those phone numbers.

To activate or deactivate this feature, dial *61. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *61 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *61
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *61 and listen to the instructions.

" ["PageTitle"]=> string(42) "How To Use Selective Call Ring | MCTV Help" ["PagePosition"]=> NULL ["MetaDescription"]=> string(123) "Selective call ring allows you to easily identify certain phone numbers. Read about our home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:01:07" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(50) "what-is-selective-call-ring-61-and-how-do-i-use-it" ["File"]=> bool(false) } [2]=> array(15) { ["FAQID"]=> string(3) "124" ["FAQ"]=> string(60) "What is selective call forwarding (*63) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(1055) "

Selective call forwarding (*63) permits you to specify up to 12 phone numbers that will be forwarded to a second phone number. All other calls will ring through.

To activate or deactivate this feature, dial *63. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *63 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *63
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone numbers on your list, dial *63 and listen to the instructions.

NOTE: selective call forwarding and call forwarding can be provided on the same line but cannot be activated at the same time. The destination of your selective call forwarding may be local or long distance. Toll charges for calls forwarded to a long distance number may apply.

" ["PageTitle"]=> string(48) "How To Use Selective Call Forwarding | MCTV Help" ["PagePosition"]=> NULL ["MetaDescription"]=> string(116) "One frequently asked question is about selective call forwarding. Read about our home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:01:54" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(56) "what-is-selective-call-forwarding-63-and-how-do-i-use-it" ["File"]=> bool(false) } [3]=> array(15) { ["FAQID"]=> string(3) "125" ["FAQ"]=> string(60) "What is selective call acceptance (*64) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(909) "

Selective call acceptance (*64) permits you to specify up to 12 phone numbers that will ring through. All other calls will be screened out.

Does not block toll-free, private, unknown or pseudo numbers.

To activate or deactivate this feature, dial *64. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *64 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *64
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *64 and listen to the instructions.

NOTE: when selecting call forwarding is turned ON, it supersedes all other features.

" ["PageTitle"]=> string(48) "How To Use Selective Call Acceptance | MCTV Help" ["PagePosition"]=> NULL ["MetaDescription"]=> string(95) "Do you know about selective call acceptance? Read about our home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:02:39" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(56) "what-is-selective-call-acceptance-64-and-how-do-i-use-it" ["File"]=> bool(false) } [4]=> array(15) { ["FAQID"]=> string(3) "126" ["FAQ"]=> string(38) "What is Caller ID and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(961) "

Caller ID displays the name and phone number of incoming callers. This feature works only if you have a phone with built-in Caller ID or a Caller ID box.

Caller ID will be enabled automatically when we set up your Phone service.

Caller ID with name and number display is available only with Local + Long Distance Phone service. Subscribers to Unlimited Local Phone service will only be able to see the caller’s phone number. Caller ID with name is available for an additional monthly fee for customers with Unlimited Local Phone service.

To deactivate Caller ID for incoming calls:

  1. Dial *85
  2. You will hear two short tones followed by a dial tone
  3. Hang up the phone

Caller ID can be reactivated by doing the following:

  1. Dial *65
  2. You will hear a short tone denoting activation
  3. Hang up the phone
" ["PageTitle"]=> string(36) "What is Caller ID? | MCTV Phone Help" ["PagePosition"]=> NULL ["MetaDescription"]=> string(100) "What is Caller ID and how to use it? Read information about this home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:03:26" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(37) "what-is-caller-id-and-how-do-i-use-it" ["File"]=> bool(false) } [5]=> array(15) { ["FAQID"]=> string(3) "127" ["FAQ"]=> string(49) "What is repeat dialing (*66) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(995) "

Repeat dialing (*66) keeps dialing a busy number for you until the call goes through.

To use repeat dialing:

  1. When you dial a number and hear a busy signal, hang up
  2. Pick up the phone. Once you hear dial tone, press *66
  3. You will hear a recording that says “the last number you called is busy. You will be notified when the line becomes free.”
  4. Hang up the phone
  5. When the phone number is available, your phone will ring. The call will be placed automatically.

If you are on another call when the other party becomes available, your phone will ring as soon as your line becomes free.

If you cannot answer the phone when the other party becomes available, your phone will ring seven times and then try again in ten minutes. If you do not pick up, repeat dialing will be cancelled and you will have to place the call again.

NOTE: repeat dialing works for local calls only

" ["PageTitle"]=> string(49) "What Is Repeat Dialing? | MCTV Home Phone Service" ["PagePosition"]=> NULL ["MetaDescription"]=> string(119) "Do you know about the repeat dialing? Read about this home phone service and how to use repeat dialing at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:04:43" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(45) "what-is-repeat-dialing-66-and-how-do-i-use-it" ["File"]=> bool(false) } [6]=> array(15) { ["FAQID"]=> string(3) "128" ["FAQ"]=> string(69) "Can I prevent my name and phone number from appear on outgoing calls?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(749) "

Yes. You can use Caller ID block (*67) on a per-call basis to block your own identity when calling another phone number.

Caller ID block works on a per-call basis so you will need to follow these steps each time you wish to block your Caller ID information.

To use:

  1. Dial *67 and wait for a dial tone
  2. Dial the telephone number you wish to reach
  3. If this person has Caller ID, your telephone number will appear as “Private Caller.”
  4. If the person has anonymous call rejection, you will hear a recording that says “The party you have dialed does not accept blocked calls. Please hang up and redial the number without blocking your phone number.”
" ["PageTitle"]=> string(30) "How To Block Caller ID On MCTV" ["PagePosition"]=> NULL ["MetaDescription"]=> string(124) "Do you know how to prevent your phone number from appearing on outgoing calls? Learn how to block caller ID at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:05:14" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(68) "can-i-prevent-my-name-and-phone-number-from-appear-on-outgoing-calls" ["File"]=> bool(false) } [7]=> array(15) { ["FAQID"]=> string(3) "129" ["FAQ"]=> string(46) "What is call return (*69) and how do I use it?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(963) "

Call return (*69) automatically dials your last incoming call, whether the call was answered, unanswered or busy.

To activate:

  1. Dial *69 and listen for a recording of the last number that was called
  2. To call that number, dial 1
  3. If the number is rings busy, hang up
    1. Call within 30 minutes, during which you can still make and receive calls. To deactivate while waiting for the party you are trying to reach to become available, dial *89.

You can monitor more than one busy number at a time. The same distinctive signal ring is used for all, so you need Caller ID to tell which number has become available. If you get a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid, ID blocked, out of order, outside the service area or has activated call forwarding.

NOTE: call return works for local calls only

" ["PageTitle"]=> string(47) "What Is MCTV's Call Return And How Do I Use It?" ["PagePosition"]=> NULL ["MetaDescription"]=> string(150) "Call return automatically dials your last incoming call. Learn more about our home phone service and how to activate this call return at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:05:56" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(42) "what-is-call-return-69-and-how-do-i-use-it" ["File"]=> bool(false) } [8]=> array(15) { ["FAQID"]=> string(3) "130" ["FAQ"]=> string(36) "How do I disable call waiting (*70)?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(294) "

You can disable call waiting on a per-call basis so you have enjoy an interruption-free phone call.

To use:

  1. Dial *70 and wait for a dial tone
  2. Dial the phone number you wish to reach

The call will not be interrupted by a call waiting beep.

" ["PageTitle"]=> string(46) "How Do I Deactivate Call Waiting? | MCTV Help " ["PagePosition"]=> NULL ["MetaDescription"]=> string(116) "Call waiting deactivation is easy. Read about how to disable this feature of our home phone service at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:06:37" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(32) "how-do-i-disable-call-waiting-70" ["File"]=> bool(false) } [9]=> array(15) { ["FAQID"]=> string(3) "131" ["FAQ"]=> string(79) "Can I set up call forwarding to forward my phone calls to another phone number?" ["FAQTypeID"]=> string(2) "11" ["Content"]=> string(1023) "

Call forwarding (*72) can be used to forward incoming calls to another phone number you choose. You can select any phone number but keep in mind that long distance charges may apply if you are forwarding calls to a long distance phone number.

Call forwarding will override the use of voicemail. A call will go to the designated call forwarding number instead of voicemail.

To enable:

  1. Dial *72
  2. Dial the phone number, including area code, where you would like to forward your calls
  3. When someone at that phone number answers, call forwarding is activated.
  4. If no one answers or the line is busy:
    1. Press the receiver button for 1 second and repeat steps 1-3 within two minutes
    2. When you hear two beeps, call forwarding has been activated

To disable:

  1. Dial *73
  2. You will hear two short tones followed by a dial tone indicating that call forwarding has been deactivated
" ["PageTitle"]=> string(59) "How Can I Set Up Call Forwarding To Another Number On MCTV?" ["PagePosition"]=> NULL ["MetaDescription"]=> string(122) "Do you know about call forwarding? Read more about call forwarding, including how to set up this feature, at MCTVOhio.com." ["MetaKeywords"]=> string(0) "" ["StatusID"]=> string(2) "35" ["DateCreated"]=> string(19) "2014-10-16 12:07:10" ["DateModified"]=> string(19) "2018-04-20 10:28:09" ["PageTemplateID"]=> string(2) "49" ["Site"]=> NULL ["PageName"]=> string(78) "can-i-set-up-call-forwarding-to-forward-my-phone-calls-to-another-phone-number" ["File"]=> bool(false) } } ["OrderBy"]=> NULL } } modFAQ types: array(7) { [0]=> array(6) { ["FAQTypeID"]=> string(2) "14" ["FAQType"]=> string(22) "Business Phone Service" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(2) "10" ["Thumb"]=> bool(false) } [1]=> array(6) { ["FAQTypeID"]=> string(2) "11" ["FAQType"]=> string(16) "Calling Features" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(2) "16" ["Thumb"]=> bool(false) } [2]=> array(6) { ["FAQTypeID"]=> string(2) "16" ["FAQType"]=> string(25) "General Phone Information" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(1) "9" ["Thumb"]=> bool(false) } [3]=> array(6) { ["FAQTypeID"]=> string(2) "13" ["FAQType"]=> string(37) "Long Distance & International Calling" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(1) "4" ["Thumb"]=> bool(false) } [4]=> array(6) { ["FAQTypeID"]=> string(2) "21" ["FAQType"]=> string(30) "Phone Installation & Equipment" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(1) "4" ["Thumb"]=> bool(false) } [5]=> array(6) { ["FAQTypeID"]=> string(2) "22" ["FAQType"]=> string(16) "Using MCTV Phone" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(1) "8" ["Thumb"]=> bool(false) } [6]=> array(6) { ["FAQTypeID"]=> string(2) "12" ["FAQType"]=> string(9) "Voicemail" ["PagePosition"]=> string(1) "0" ["ParentID"]=> string(1) "5" ["TotalCount"]=> string(1) "3" ["Thumb"]=> bool(false) } }