Business Support Center
If you can't find the information that you're looking for, contact us directly.
Will my Phone service work if there's a power outage?
If your office loses power, you phone service will not work. We recommend you purchase an Uninterrupted Power Supply to provide battery backup power in the event of a power outage.
In the event of a power outage, call us at 330-833-4134/330-345-8114 and we can forward your main phone line to a cell phone or other number until power is restored. Once power has been restored, simply dial *73 from your business line to deactivate call forwarding.
Can I have additional listings in the phone book?
Business Phone customers receive one free straight-line listing in the local Yellow Pages in one category of your choice and one free straight-line listing in the local business White Pages.
Additional White Pages listings can be provided for an additional monthly fee. Call 330-833-4134/330-345-8114 for details
Can I choose my long distance carrier?
Yes but why would you? Our Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.
Do you offer voicemail?
We offer two voicemail options for customers – Standard Voicemail and Elite Voicemail.
What are the long distance rates for MCTV Business Phone service?
Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.
I don’t have a Netflix subscription. Can I still use the app?
You will be able to open the Netflix app but you can only watch content with an active streaming Netflix subscription.
Will my office's security system work with MCTV Business Phone service?
MCTV Business Phone service delivers an analog dial tone for compatibility with security and fire alarm systems. In very rare instances, our service may not be compatible with your equipment due to its age or technology.