Business Support Center

MCTV became the official Internet and cable TV provider on April 1, 2020.

If you have any questions or concerns, our customer service team is happy to help. Please call us at 740-676-6377. You can also connect with us on Facebook or visit our website and chat with us online.

Initially, you will not notice any changes to your TV service; the channel lineup will remain the same. We’ve started to make improvements to the reliability of your Internet service, and those upgrades will continue over the next few months, as we install new equipment and update the service. Our goal is to provide you, our newest customers, with faster Internet speeds and improved TV service.

For more than 50 years, MCTV has been keeping communities connected with Internet, TV and Phone service. As a third-generation family-owned company, we strive to go the extra smile for our customers by providing exceptional customer service every day. Headquartered in Massillon, Ohio, we’ve grown to more than 165 local employees and provide service to approximately 53,000 homes and businesses throughout Ohio.

MCTV became the official Internet and cable TV provider effective June 1, 2020.

We are making technical improvements and repairs throughout the area. These may lead to occasional service interruptions, and we apologize for the inconvenience. These necessary upgrades are part of a system-wide plan to improve service and reliability.

We will notify you before any changes occur to your services, channel lineups or prices.

If you have any questions or concerns, our customer care team is happy to help. Previous Centre TV Cable customers please call 304-277-2811 and previous Powhatan Cable TV customers please call 740-795-5005. Barton, Maynard and Crescent customers can call 740-298-9199. You can also connect with us on Facebook or visit our website and chat with us online.

Yes. MCTV Business Phone service delivers an analog dial tone for compatibility with credit card machines. In very rare instances, our service may not be compatible with your equipment due to its age or technology.

Yes in most cases. Some older phone equipment may not be compatible with our Phone system.

Analog phones will NOT work with MCTV Phone service.

Yes.

If your office loses power, you phone service will not work. We recommend you purchase an Uninterrupted Power Supply to provide battery backup power in the event of a power outage.

In the event of a power outage, call us at 330-833-4134/330-345-8114 and we can forward your main phone line to a cell phone or other number until power is restored. Once power has been restored, simply dial *73 from your business line to deactivate call forwarding.

Business Phone customers receive one free straight-line listing in the local Yellow Pages in one category of your choice and one free straight-line listing in the local business White Pages.

Additional White Pages listings can be provided for an additional monthly fee. Call 330-833-4134/330-345-8114 for details

Yes but why would you? Our Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.

We offer two voicemail options for customers – Standard Voicemail and Elite Voicemail.

Business Phone service includes a generous amount of long distances minutes to the US and US Territories. Additional minutes over you allotted amount are charged at $0.015/minute.

You will be able to open the Netflix app but you can only watch content with an active streaming Netflix subscription.

MCTV Business Phone service delivers an analog dial tone for compatibility with security and fire alarm systems. In very rare instances, our service may not be compatible with your equipment due to its age or technology.