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What should I do if my service isn't working?

First, try to determine the cause of a problem before you call.

If it is a problem on your TV, check to see if the issue is happening on all TV sets in your home. Also, check to make sure the problem isn’t just with one channel by changing the channel.

You can also try rebooting your equipment. Click the links below for instructions on rebooting equipment.

Rebooting your modem

Rebooting a set-top box

It is not recommended that you reboot a FUSION system. If you are experiencing issues with your FUSION system, please call us.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.