MCTV does not create or modify closed captioning text. We pass the information to you exactly as it was received from the network. We do not add or remove anything, nor do we do any local closed captioning origination.
Occasionally a customer’s own equipment – the TV or remote – can cause the captioning text to be missing or distorted. In that case, we urge you to check the instructions you received with the TV to make sure the settings are correct.
To report a problem with closed captioning, contact:
PO Box 1000
Massillon, OH 44648-1000