Explore our support center for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.
Yes. MCTV Business Phone service delivers an analog dial tone for compatibility with credit card machines. In very rare instances, our service may not be compatible with your equipment due to its age or technology.
If you are in our service area, you can have our Internet, TV and Phone services.
Please note that there are small areas of our service area that we cannot provide with Phone service. A representative will alert you when signing up for service if you are in one of these areas.
If your address is not in our system or we have never provided service to the address, we may need to perform an address verification to ensure we can provide service.
A motion detector may activate falsely for several reasons including improper placement of the device, such as above a heater or furnace; or the movement of objects such as balloons, blinds and curtains within the motion sensor’s range.
If false alarm activations continue the motion detector may require relocation or adjustment by a Safeguard technician. Please call 330-830-2842 to schedule an appointment.
Pets can set off motion detectors. If this is a concern, we have monitoring options that will keep your home secure without the potential of pets tripping the alarm. For details, call 330-830-2842 to speak with a security consultant.
An alarm panel will normally display NO AC when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call may be needed.
Please call 330-830-2842 to schedule a service call.
FC on your security panel indicates that your alarm system is unable to communicate a signal back to the central monitoring station.
If your alarm displays FC, please contact Safeguard at 330-830-2842 immediately.
Make certain that you are firmly pressing the button until the green LED lights up. If you are still having problems with your key fob(s) please call Safeguard at 330-830-2842.
Safeguard Security will be happy to investigate any problems you’re having with your equipment. Call Safeguard at 330-830-2842 to schedule a service call.
The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.
To cancel an alarm, call our Monitoring Center at 800-351-9151.
The exit delay is set to 60 seconds. This can be adjusted by a Safeguard technician if more or less time is preferred.
The entry delay is set to 30 seconds. This can be adjusted by a Safeguard technician if more or less time is preferred.
You should test your alarm system monthly. For instructions on testing your alarm, refer to your owner’s manual.
Yes. It is your responsibility to make sure that your system is in good working order.
We recommend testing your system monthly.
No. If you have an emergency, call 911 first.
If you are unable to call 911, then depress the panic or fire alarm button on your touch pad, and Safeguard will request emergency services.
Call Safeguard at 330-830-2842. You will need to give your safe word in order to make changes.
Make sure to tell everyone on your call list what to do in case they receive a call from Safeguard including:
A false alarm is an alarm that triggers an emergency response when no emergency has occurred.
The single largest cause of false alarms is human error:
Other causes of false alarms include:
False alarms reduce the effectiveness of security systems. If alarms are seen as unreliable indicators of threats, they may potentially be ignored or used improperly.
False alarms exhaust the resources of police, fire and emergency personnel and could keep them from responding to actual emergencies.
False alarms can carry fines. In many cities and towns, the owners of systems that trigger false alarms can be fined for each occurrence.
False alarms can lead to denial of service. In some cities and towns, police, fire and emergency personnel are instructed to ignore the alarms of users whose systems have set off false alarms in the past.
False alarms increase costs for taxpayers, security service providers and users, requiring additional personnel to respond to alarms.
You can take several steps to reduce false alarms. The first is to identify their causes.
To reduce false alarms due to human error:
To reduce false alarms due to other factors:
If there is a question as to whether or not the system is working properly, immediately contact the security provider to check the status of the system and devices.
Contact Safeguard at 330-830-2842 immediately if you believe your system is not working properly or if service adjustments are needed.
Safeguard’s Monitoring Center treats every emergency alarm (sensors activated, smoke detectors, etc.) as a true emergency and will initiate the proper emergency response including contact you and emergency personnel.
Users with recurring false alarms may be subject to municipal fines. Fines for false alarms vary depending on your residence location.
Users with recurring false alarms can be subject to suspension or cancellation of services. The service penalty imposed by police, fire or emergency dispatch units varies depending on municipality.
Should your power be interrupted, your system has a maintenance-free, built-in backup battery that will operate your system for up to 12 to 20 hours. Before you battery runs out, a “low battery” signal will be sent to the Monitoring Center to warn that the unit will soon be non-functional. A Safeguard monitoring specialist will then call you to advise you of the low-battery condition and answer any questions about your monitoring system.
In the event that your phone lines are non-operational, your alarm system will not be able to communicate with the Monitoring Center in the event of an alarm. If this is a concern, we recommend you monitor your system with a cellular or broadband connection instead of a landline.
Yes. Safeguard offers cellular and broadband Internet monitoring services in the event that you do not have a landline phone. Call 30-830-8242 for details.
We can install and monitor Safeguard systems outside of the MCTV service. However, there may be limitations or additional costs. Call Safeguard at 330-830-2842 for details.
Should your power be interrupted, the base unit has a maintenance-free, built-in backup battery that will operate your system for up to 12 to 20 hours. Before you battery runs out, the base unit will send a “low battery” signal to the Monitoring Center to warn that the unit will soon be non-functional.
A Safeguard monitoring specialist will then call you to advise you of the low-battery condition and answer any questions about your medical monitoring system.