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Support Center

Explore our support center for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Select a category:

Are you able to port (transfer) a non-working or disconnected phone number?

No. to transfer your phone number to MCTV it must be active and not pending for disconnection.

Is there a fee to switch to MCTV's Phone service?

There is no fee to switch your phone service but an installation charge may apply. Fees from your current phone provider may apply for early contract termination. Check with your current phone provider.

Do I need to subscribe to Internet and/or TV service from MCTV to get Phone service?

No, but you will save on your monthly costs by packaging your Internet, TV and Phone services with MCTV.

Can I have more than one phone line?

Yes, we can provide multiple lines to your home or business.

Business customers will have hunt group/rollover capabilities with multiple phone lines.

Can I connect all my phones?

Yes. You can connect up to five phones in your home to phone jacks. Expandable cordless phone systems that consist of one main station connected to a phone jack and with multiple sets plugged into electrical outlets only count as 1 phone.

Rotary phones do not work with MCTV Phone service.

Can I use DSL or dial-up service with MCTV's Phone service?

No. dial-up and DSL Internet services are not compatible with MCTV’s Phone service. 

Can I call 911?

Yes. Our Phone service provides Enhanced 911 (E911) service. E911 automatically transmits your address and phone number to first responders in the event of an emergency.

Will my Phone service work if there's a power outage?

MCTV’s Phone service will not work in the event of a power outage. You can purchase an Uninterrupted Power Supply (UPS) battery backup system that will keep the phones in your house working.

Keep in mind that telephones or phone systems that require electricity- like a cordless phone- will not work with any phone provider’s service during a power outage.

MCTV does not sell or service UPS battery backups. They can be purchased at most electronics stores such as Best Buy.

Can I receive collect calls?

Yes. Collect call charges will be listed on your monthly bill as Directory Assistance and Operator Services.

Collect calls are automatically blocked unless you specify otherwise. Please talk to a customer service representative if you would like Collect calls to be unblocked. There is no additional charge to change this.

Do you offer voicemail?

Voicemail is free for customers who subscribe to Internet, Basic Cable TV and Local + Long Distance Home Phone service. Other customers may add voicemail for an additional $3.50/month.

Do you offer voicemail?

We offer two voicemail options for customers – Standard Voicemail and Elite Voicemail.

What calling features will I receive?

Many phone features are available with MCTV’s Phone service. Follow the links below to see what features are available.

Home Phone service

Business Phone service

What is selective call rejection (*60) and how do I use it?

Selective call rejection (*60) permits you to specify up to 12 phone numbers that will be screened out from calling you. When a call is placed to you from one of these numbers, the caller will hear a message stating that you are not currently receiving calls.

Selective call rejection does not block private or unknown numbers.

To activate or deactivate this feature, dial *60. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *60 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *60
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *60 and listen to the instructions.

What is selective call ring (*61) and how do I use it?

Selective call ring (*61) allows you to specify up to 12 phone numbers that will ring as two short rings instead of one long ring. This allows you to easily identify those phone numbers.

To activate or deactivate this feature, dial *61. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *61 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *61
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *61 and listen to the instructions.

What is selective call forwarding (*63) and how do I use it?

Selective call forwarding (*63) permits you to specify up to 12 phone numbers that will be forwarded to a second phone number. All other calls will ring through.

To activate or deactivate this feature, dial *63. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *63 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *63
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone numbers on your list, dial *63 and listen to the instructions.

NOTE: selective call forwarding and call forwarding can be provided on the same line but cannot be activated at the same time. The destination of your selective call forwarding may be local or long distance. Toll charges for calls forwarded to a long distance number may apply.

What is selective call acceptance (*64) and how do I use it?

Selective call acceptance (*64) permits you to specify up to 12 phone numbers that will ring through. All other calls will be screened out.

Does not block toll-free, private, unknown or pseudo numbers.

To activate or deactivate this feature, dial *64. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *64 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *64
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *64 and listen to the instructions.

NOTE: when selecting call forwarding is turned ON, it supersedes all other features.

What is Caller ID and how do I use it?

Caller ID displays the name and phone number of incoming callers. This feature works only if you have a phone with built-in Caller ID or a Caller ID box.

Caller ID will be enabled automatically when we set up your Phone service.

Caller ID with name and number display is available only with Local + Long Distance Phone service. Subscribers to Unlimited Local Phone service will only be able to see the caller’s phone number. Caller ID with name is available for an additional monthly fee for customers with Unlimited Local Phone service.

To deactivate Caller ID for incoming calls:

  1. Dial *85
  2. You will hear two short tones followed by a dial tone
  3. Hang up the phone

Caller ID can be reactivated by doing the following:

  1. Dial *65
  2. You will hear a short tone denoting activation
  3. Hang up the phone

How do I disable call waiting (*70)?

You can disable call waiting on a per-call basis so you have enjoy an interruption-free phone call.

To use:

  1. Dial *70 and wait for a dial tone
  2. Dial the phone number you wish to reach

The call will not be interrupted by a call waiting beep.

What is anonymous call rejection (*77/*87) and how do I use it?

Anonymous call rejection blocks calls from unidentified phone numbers. Calls that appear as unknown or unavailable will be blocked.

To enable:

  1. Dial *77
  2. Listen for two beeps
  3. Hang up the phone

To disable:

  1. Dial *87
  2. Listen for two beeps
  3. Hang up the phone

If I'm on a call and receive another one, will my Caller ID work?

Yes. Caller ID works with call waiting.

You’ll hear a special tone alerting you to another incoming call and will also receive the caller’s information on Caller ID.

You can choose whether to accept the call.

What is repeat dialing (*66) and how do I use it?

Repeat dialing (*66) keeps dialing a busy number for you until the call goes through.

To use repeat dialing:

  1. When you dial a number and hear a busy signal, hang up
  2. Pick up the phone. Once you hear dial tone, press *66
  3. You will hear a recording that says “the last number you called is busy. You will be notified when the line becomes free.”
  4. Hang up the phone
  5. When the phone number is available, your phone will ring. The call will be placed automatically.

If you are on another call when the other party becomes available, your phone will ring as soon as your line becomes free.

If you cannot answer the phone when the other party becomes available, your phone will ring seven times and then try again in ten minutes. If you do not pick up, repeat dialing will be cancelled and you will have to place the call again.

NOTE: repeat dialing works for local calls only

Can I prevent my name and phone number from appear on outgoing calls?

Yes. You can use Caller ID block (*67) on a per-call basis to block your own identity when calling another phone number.

Caller ID block works on a per-call basis so you will need to follow these steps each time you wish to block your Caller ID information.

To use:

  1. Dial *67 and wait for a dial tone
  2. Dial the telephone number you wish to reach
  3. If this person has Caller ID, your telephone number will appear as “Private Caller.”
  4. If the person has anonymous call rejection, you will hear a recording that says “The party you have dialed does not accept blocked calls. Please hang up and redial the number without blocking your phone number.”

What is call return (*69) and how do I use it?

Call return (*69) automatically dials your last incoming call, whether the call was answered, unanswered or busy.

To activate:

  1. Dial *69 and listen for a recording of the last number that was called
  2. To call that number, dial 1
  3. If the number is rings busy, hang up
    1. Call within 30 minutes, during which you can still make and receive calls. To deactivate while waiting for the party you are trying to reach to become available, dial *89.

You can monitor more than one busy number at a time. The same distinctive signal ring is used for all, so you need Caller ID to tell which number has become available. If you get a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid, ID blocked, out of order, outside the service area or has activated call forwarding.

NOTE: call return works for local calls only

Can I set up call forwarding to forward my phone calls to another phone number?

Call forwarding (*72) can be used to forward incoming calls to another phone number you choose. You can select any phone number but keep in mind that long distance charges may apply if you are forwarding calls to a long distance phone number.

Call forwarding will override the use of voicemail. A call will go to the designated call forwarding number instead of voicemail.

To enable:

  1. Dial *72
  2. Dial the phone number, including area code, where you would like to forward your calls
  3. When someone at that phone number answers, call forwarding is activated.
  4. If no one answers or the line is busy:
    1. Press the receiver button for 1 second and repeat steps 1-3 within two minutes
    2. When you hear two beeps, call forwarding has been activated

To disable:

  1. Dial *73
  2. You will hear two short tones followed by a dial tone indicating that call forwarding has been deactivated

What is Caller ID on TV?

Caller ID on TV allows you to see Caller ID information (name and phone number) on your TV screen.

You must subscribe to Home Phone service and Cable TV service from MCTV to have access to this feature. A two-way set top box is required for it to work.

Caller ID on TV is included at no cost for subscribers to Home Phone and FUSION TV service. Otherwise, it can be added for an additional monthly fee