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Support Center

Explore our support center for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Select a category:

How do I know how much space remains for recorded programs?

  1. Press the yellow A/DVR button at the top of your remote
  2. Using the up/down arrows, navigate to OPTIONS
  3. You will see how much space remains on your DVR underneath OPTIONS
    • If you have an eSATA drive installed, that recording space is included

How do I access On Demand?

FUSION On Demand can be accessed by:

  • selecting the blue B/VOD button at the top of your remote
  • selecting ON DEMAND from the FUSION menu

Can I get On Demand on every FUSION Player in my house?

Yes. FUSION enables On Demand to every FUSION Player in your home. Order an On Demand program on any FUSION Player and watch it on all FUSION Players. Look for ordered On Demand programs in the 'My Rentals' folder in the On Demand card of the FUSION Guide. 

Can I block On Demand channels or programs by ratings?

Yes. Parental controls work to block both channels or programs, including On Demand. To set Parental Control, use the Settings card in the FUSION menu. Turning Parental Controls "on" eliminates the program title, description and poster art from the listings

Can I create my own customized channel lineups, so that only the channels I want to watch are listed in the Channel Listings?

Yes. There are two ways to do this.

Use Favorites. To add channels to your favorites list press INFO. Use the up/down arrows and select ADD ITEM TO FAVORITES.

To view your favorites, press MENU and use the left/right arrows to navigate to FAVORITES.

Edit the channel listings.

  1. Press MENU and use the left/right arrows to navigate to SETTINGS.
  2. Use the up/down arrows to navigate to CHANNEL LIST and press OK
  3. To hide a channel, use the up/down arrows to select a channel.
  4. Press OK
  5. The channel will be hidden from the channel guide and grid guide.

Channel lineups can be unique to each FUSION Player in your home.

How many days worth of program information is available in the guide?

FUSION keeps 14 days of program information at all times. 

Can I view the program guide in a different format?

Yes, you can see a more traditional grid guide. To select the grid guide, press the red C/GRID button at the top of your remote.

How does the Search category work?

You can search by title, keyword or category. Search results include current and future programs plus On Demand and your recorded programs.

Can I skip commercials with FUSION?

FUSION enables you to skip any program content you desire, not just commercials. Simply press the SKIP button to move forward. You can program the SKIP button to move forward for 30 seconds, 3 minutes, 5 minutes or 15 minutes. It is preset for 30 seconds.

To change the skip length:

  1. Press MENU and use the left/right arrows to navigate to SETTINGS.
  2. Press OK
  3. Use the up/down arrows to navigate to SKIP. You will see the current skip time there.
  4. To change the skip length, press OK
  5. use the up/down arrows to choose the desired length and press OK
  6. Press CLOSE

Of course, you can't Skip forward past the current time in a live TV show. 

Can I view future programming in the channel listings?

Yes. On the grid guide, use the left/right arrows to highlight a future time slot. 

  1. On the channel listings, navigate to CHANGE TIME SLOT using the up/down arrows (to move one channel at a time) or the channel up/down buttons (to navigate a page at a time).
    • CHANGE TIME SLOT is located at the beginning of the listings so you can also easily get there by selecting channel 2.
  2. Press OK and use the up/down arrows to choose a future time slot 

Is Closed Captioning available?

Of course. Manage Closed Captioning from the Settings card on the FUSION menu.

  1. Press MENU
  2. Use the left/right arrows to find SETTINGS
  3. Use the up/down arrows to navigate to CLOSED CAPTION and press OK

How do I get On Screen Caller ID?

FUSION's On Screen Caller ID appears automatically when you subscribe to Home Phone service from MCTV.

How do I control the On Screen Caller ID settings?

On Screen Caller ID settings are managed using the Phone option in the FUSION menu.

  1. Press MENU
  2. Use the left/right arrows to find SETTINGS
  3. Use the up/down arrows to navigate to PHONE and press OK

How many calls are stored in the call log of On Screen Caller ID?

The call log stores up to 100 calls. Calls from repeat callers will display as separate calls. 

How do I use Parental Controls?

Set Parental Controls using the Settings card. The first time Parental Controls are used, you must create a Personal Identification Number (PIN).

Can a unique PIN be created for each FUSION Player?

Yes. A different PIN can be created for each FUSION Player. Do this at the individual Player. Many Settings are unique to each Player, including Favorites and Channel Lists.

How do I create a PIN for Parental Controls?

Use the Settings card from the FUSION Menu and select Parental Controls. Enter a four digit PIN on your remote and then re-enter the PIN to confirm.

How do I change my PIN for Parental Controls?

Use the Settings card in the FUSION Menu. Select Parental Controls, then choose Settings and Change PIN. Enter your current PIN, then enter the new PIN and enter it again to confirm.

How can I link my personal videos, photos and music from my computer to my TV?

HomeConnect allows you to stream pictures, music and home movies from your computer to any FUSION Player. When your computer is connected to your home network (with a DLNA server program installed), you should automatically see that computer listed in the HomeConnect category of the FUSION Menu. HomeConnect can also stream web-based services (like Hulu or Netflix) from your computer to your TV using Play On.

What if one of my FUSION Players isn't working?

First, check another FUSION Player. If other Players are working in your home, check the coaxial connection from the wall to the FUSION Player to ensure all connections are tight. If video does not return, try unplugging the FUSION Player from its power source and then plugging it back in. If that doesn’t correct the problem, call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114).

What if none of my FUSION Players are working?

  • Go to your FUSION Gateway.
  • Make sure the Gateway has electrical power by checking the front panel for blue lights.
  • Check the coaxial connection from the wall to the FUSION Gateway to ensure all connections are tight.
  • Press and release the reset button on the back of your FUSION Gateway. Your FUSION Internet and Phone service will be interrupted during the reset process.
  • If this doesn't correct the problem, call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114).

What if my FUSION Internet or Phone service isn't working?

  • If none of your FUSION services are working there may be a cable outage in your area. Call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114) to learn more.
  • If your FUSION TV service is working but Internet is not, reset your FUSION Gateway by pressing and releasing the reset button once. Your TV and/or Phone service will be interrupted during the rest process.
  • If this doesn't correct the problem, call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114).

What if my FUSION Phone isn't working?

If none of your FUSION services are working there may be a cable outage in your area. Call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114) to learn more.

If your FUSION TV and/or Internet is working but you don' t have dial tone, check the lights on the front of your FUSION Gateway. If the light marked Telephone 1 (and/or Telephone 2 for a second line) is blinking, check all your phones to see if one is off hook.

If all phones are hung up and you still don't have dial tone, Call MCTV (Stark County 330-833-4134, Wayne County 330-345-8114). 

Can I keep my current phone number(s)?

Yes, in most cases customers switching their phone service to MCTV can keep their existing phone number. Your phone number must be active and not pending for disconnection.

There are some instances in which we are unable to port, or transfer, your phone number:

  • Phone numbers that are pending for disconnection or has been shut off for non-payment
  • Customers who are moving into the service area and do not have a local phone number. For example, a customer moving from out of state will not be able to transfer their phone number

Will my phone number be listed in the phone book?

Yes. You will continue to be listed in the phone book. As with all phone providers, you may choose to have a non-published or unlisted phone number for a monthly fee. Ask a representative for details.

MCTV Business Phone service customers receive one free, straight-line listing in the local Yellow Pages in one category of their choice and one free, straight-line listing in the local business White Pages.