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Phone Support

Read through our phone FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Select a category:

What is selective call rejection (*60) and how do I use it?

Selective call rejection (*60) permits you to specify up to 12 phone numbers that will be screened out from calling you. When a call is placed to you from one of these numbers, the caller will hear a message stating that you are not currently receiving calls.

Selective call rejection does not block private or unknown numbers.

To activate or deactivate this feature, dial *60. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *60 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *60
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *60 and listen to the instructions.

What is selective call ring (*61) and how do I use it?

Selective call ring (*61) allows you to specify up to 12 phone numbers that will ring as two short rings instead of one long ring. This allows you to easily identify those phone numbers.

To activate or deactivate this feature, dial *61. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *61 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *61
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *61 and listen to the instructions.

What is selective call forwarding (*63) and how do I use it?

Selective call forwarding (*63) permits you to specify up to 12 phone numbers that will be forwarded to a second phone number. All other calls will ring through.

To activate or deactivate this feature, dial *63. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *63 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *63
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone numbers on your list, dial *63 and listen to the instructions.

NOTE: selective call forwarding and call forwarding can be provided on the same line but cannot be activated at the same time. The destination of your selective call forwarding may be local or long distance. Toll charges for calls forwarded to a long distance number may apply.

What is selective call acceptance (*64) and how do I use it?

Selective call acceptance (*64) permits you to specify up to 12 phone numbers that will ring through. All other calls will be screened out.

Does not block toll-free, private, unknown or pseudo numbers.

To activate or deactivate this feature, dial *64. You will then hear an ON/OFF announcement. To toggle the ON/OFF feature, dial 3.

To add a number to your list:

  1. Dial *64 then the # sign
  2. Once you hear the tone enter the selected phone number including area code
  3. Press the # button and hang up

To add the number of your last incoming call:

  1. Dial *64
  2. Dial #01#
  3. Hang up the phone

To remove or hear the phone number on your list, dial *64 and listen to the instructions.

NOTE: when selecting call forwarding is turned ON, it supersedes all other features.

What is Caller ID and how do I use it?

Caller ID displays the name and phone number of incoming callers. This feature works only if you have a phone with built-in Caller ID or a Caller ID box.

Caller ID will be enabled automatically when we set up your Phone service.

Caller ID with name and number display is available only with Local + Long Distance Phone service. Subscribers to Unlimited Local Phone service will only be able to see the caller’s phone number. Caller ID with name is available for an additional monthly fee for customers with Unlimited Local Phone service.

To deactivate Caller ID for incoming calls:

  1. Dial *85
  2. You will hear two short tones followed by a dial tone
  3. Hang up the phone

Caller ID can be reactivated by doing the following:

  1. Dial *65
  2. You will hear a short tone denoting activation
  3. Hang up the phone

What is repeat dialing (*66) and how do I use it?

Repeat dialing (*66) keeps dialing a busy number for you until the call goes through.

To use repeat dialing:

  1. When you dial a number and hear a busy signal, hang up
  2. Pick up the phone. Once you hear dial tone, press *66
  3. You will hear a recording that says “the last number you called is busy. You will be notified when the line becomes free.”
  4. Hang up the phone
  5. When the phone number is available, your phone will ring. The call will be placed automatically.

If you are on another call when the other party becomes available, your phone will ring as soon as your line becomes free.

If you cannot answer the phone when the other party becomes available, your phone will ring seven times and then try again in ten minutes. If you do not pick up, repeat dialing will be cancelled and you will have to place the call again.

NOTE: repeat dialing works for local calls only

Can I prevent my name and phone number from appear on outgoing calls?

Yes. You can use Caller ID block (*67) on a per-call basis to block your own identity when calling another phone number.

Caller ID block works on a per-call basis so you will need to follow these steps each time you wish to block your Caller ID information.

To use:

  1. Dial *67 and wait for a dial tone
  2. Dial the telephone number you wish to reach
  3. If this person has Caller ID, your telephone number will appear as “Private Caller.”
  4. If the person has anonymous call rejection, you will hear a recording that says “The party you have dialed does not accept blocked calls. Please hang up and redial the number without blocking your phone number.”

What is call return (*69) and how do I use it?

Call return (*69) automatically dials your last incoming call, whether the call was answered, unanswered or busy.

To activate:

  1. Dial *69 and listen for a recording of the last number that was called
  2. To call that number, dial 1
  3. If the number is rings busy, hang up
    1. Call within 30 minutes, during which you can still make and receive calls. To deactivate while waiting for the party you are trying to reach to become available, dial *89.

You can monitor more than one busy number at a time. The same distinctive signal ring is used for all, so you need Caller ID to tell which number has become available. If you get a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid, ID blocked, out of order, outside the service area or has activated call forwarding.

NOTE: call return works for local calls only

How do I disable call waiting (*70)?

You can disable call waiting on a per-call basis so you have enjoy an interruption-free phone call.

To use:

  1. Dial *70 and wait for a dial tone
  2. Dial the phone number you wish to reach

The call will not be interrupted by a call waiting beep.

Can I set up call forwarding to forward my phone calls to another phone number?

Call forwarding (*72) can be used to forward incoming calls to another phone number you choose. You can select any phone number but keep in mind that long distance charges may apply if you are forwarding calls to a long distance phone number.

Call forwarding will override the use of voicemail. A call will go to the designated call forwarding number instead of voicemail.

To enable:

  1. Dial *72
  2. Dial the phone number, including area code, where you would like to forward your calls
  3. When someone at that phone number answers, call forwarding is activated.
  4. If no one answers or the line is busy:
    1. Press the receiver button for 1 second and repeat steps 1-3 within two minutes
    2. When you hear two beeps, call forwarding has been activated

To disable:

  1. Dial *73
  2. You will hear two short tones followed by a dial tone indicating that call forwarding has been deactivated