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Internet Support

Read through our internet FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

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Can I install the cable modem myself?

No, we do not allow self-installations for our services. When our installers visit your home, they will make sure everything is installed properly and that the modem is receiving the correct signal levels.

Can I purchase a cable modem from MCTV or use my own modem?

A cable modem is required to use MCTV’s High Speed Internet service. We believe the modem is an integral part of the service so we provide one free of charge. Many companies charge a monthly fee for cable modem equipment. MCTV does not.

MCTV provides a cable modem at no extra charge to all Internet customers. Providing equipment gives us much better insight into how the network and your service is performing and ensures that no harm comes to the network through use of external modems. We also provide free replacement, service and upgrades for MCTV-provided modems.

You can purchase and use your own modem. If you do, it is important to remember that you will be responsible for the repair, maintenance and replacement of the modem if it fails.

If you use your own modem and experience in-home problems, MCTV will not attempt to repair your modem. Instead, MCTV will provide an MCTV modem until you are able to repair or replace your own modem. You may, of course, choose to continue to use the MCTV-provided modem at no charge. Read more about customer-owned modems and approved modems.

Can I set up a web, mail or FTP server?

The installation of a web domain, mail or FTP server(s) is expressly prohibited in our Subscriber Agreement and may result in the immediate termination of an account. Mail servers can be installed with a static IP address. Contact our Business Services department at 330-833-4134/330-345-8114 for details.

Can I upgrade my Internet service at any time?

MCTV does not lock customers into a certain speed so you can change your service level at any time. To upgrade your Internet speed, call us at 330-833-4134/330-345-8114. Depending on your current service level and the equipment in your home, upgrading may be as simple as a phone call. In some cases, we will need to install a new modem in your home.

How can I check my @sssnet email?

There are several ways to check your email. Any program that supports POP3 can be used to check your @sssnet.com email.

Many devices come pre-installed with an email program that can easily be set up to work with your @sssnet.com email. Other free programs include Windows Essential (formerly Windows Live Mail), Mac Mail and Thunderbird. Depending on the device and program, you can create address books, file messages and customize your email signature. Customers are encouraged to do their own research before installing any program on their device.

You can also check your email online from any device at http://quickpop.sssnet.com. Simply enter your username (the part before @sssnet.com) and password to check your mail. If you are using a public computer, be sure to log out once you’re done. You can only send and receive emails using this program. It does not have an integrated contact list or many of the features other email programs have.

How do I know what the best Internet speed is for me?

You can call our office at 330-833-4134/330-345-8114 and a representative can help you choose the best Internet speed for your home and usage. Learn more about home Internet pacakges.

How many email accounts do I receive with my Internet service?

One or more email addresses are provided depending on your level of Internet service. Additional email addresses are available for a small monthly fee. Call 330-833-4134/330-345-8114 for details.

I do not have cable TV service from MCTV. Can I still get your High-Speed Internet service?

Yes! If you only have Internet from MCTV, a $10/month cable access fee will apply for customers subscribing to Standard or Mega High-Speed Internet. The fee is waived for customers subscribing to High Velocity service.

To sign up for Internet, call us at 330-833-4134/330-345-8114. Many customers find that they save money when bundling two or more products together so be sure to ask a representative about packaging your services.

I'm not receiving new emails. What's wrong?

There are a few reasons why you aren’t receiving new emails. It’s possible that your inbox is full or an anti-virus program is blocking the email from coming through. It’s best that you call our offices at 330-833-4134/330-345-8114 so we can investigate it on our end. 

My Internet isn't working. What should I do?

Before calling our office, you can try rebooting your modem and/or wireless router. To reset the equipment, unplug it from the power source for about 20 seconds and plug it back in. It may take several minutes to completely reboot so be patient!

If you have a wireless router, reset your modem first and then reset your wireless router.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

During normal office hours, your call will be answered by one of our representatives and we will get someone to your home as soon as possible-usually that very same day. If it is after hours, your call will be recorded and returned the following day. Please make sure to leave your name, address and phone number when leaving a message.