Q. Can I keep my current phone number? — Back to Top
A. Yes. As long as your current phone number is active, you can keep it. The ability to change your phone number from one company to another is called local number portability. All residents within the service area have local number portability. It does take a short period of time to port your phone number, so it is important that you plan in advance. You may also acquire a new number, if you prefer.
Q. Can I watch cable, talk on the phone and use my high-speed modem to access the Internet all at the same time? — Back to Top
A. Yes. Home Phone service does not interfere with your television viewing or Internet use.
Q. How long does it take to install Home Phone Service? — Back to Top
A. Installation will vary depending on many circumstances. We anticipate an average installation will take approximately 2 hours.
Q. Will I be listed in the phone book? — Back to Top
A. Yes. Switching to Home Phone Service has no effect on your directory listing unless you want to change it. You will continue to be listed in the directory for your area. Home Phone Service does offer some new FREE options regarding directory listings. You can have a non-published or unlisted phone for $2.99. Other providers may charge more than $3.50 per month for an unlisted number.
Q. Are you able to port a non-working or disconnected phone number? — Back to Top
A. You cannot transfer a phone number that is pending disconnection or shut off for non-payment.
Q. Can I get Home Phone Service? — Back to Top
A. Yes. You can subscribe to Home Phone Service if you live within the service area.
Q. Is there a fee to switch to Home Phone Service? — Back to Top
A. There is an installation charge, but there is no fee to switch. All services come with a 30-day money-back guarantee.
Q. Will I save money with Home Phone Service? — Back to Top
A. Most people save money. Please contact a Customer Service Representative today for a customized estimate. Please have a current phone bill in hand when you call.
Q. Do I need to subscribe to other services to get Home Phone Service? — Back to Top
A. No. Ask a representative to learn the price of Home Phone Service alone and in combination with other services.
Q. Can I get more than one phone line with Home Phone Service? — Back to Top
A. Yes. Home Phone Service can provide multiple lines per residential address.
Q. Can all my home phones connect to Home Phone Service? — Back to Top
A. Yes. Home Phone Service is connected to all the phones in your home (up to 5 phones).
Q. What about my DSL or dial-up service? — Back to Top
A. Dial-up service, ours or anyone else’s, or DSL service will not work with Home Phone Service. We recommend adding High-Speed Internet for as little as $25.00 a month.
Q. What if I have a problem? — Back to Top
A. We are known for providing superior customer service. For a problem with your bill or service, call 330.833.4134. If your concern is not immediately resolved, please ask to speak with a supervisor.
Q. Can I call 9-1-1 with Home Phone Service? — Back to Top
A. Yes. Home Phone Service includes ENHANCED 9-1-1 access.
Q. Can I use Home Phone Service in case of a power failure? — Back to Top
A. Home Phone Service will not work during a power failure without a battery backup. Purchase of an uninterruptible power supply would be needed or have a telephone that does not require electricity.
Q. What happens if I lose dial tone? — Back to Top
A. If there is no dial tone, unplug your home phone modem from its electrical source and then plug it back in. It will take approximately 20 minutes to reset. If this does not work, please notify us.
Q. Can I receive collect calls? — Back to Top
A. Yes. Your total collect call charges are listed together as Directory Assistance and Operator Services on your monthly bill. Home Phone Service automatically blocks collect calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to receive collect calls. There is no extra charge to change this feature.
Q. Does Home Phone Service offer Voice Mail? — Back to Top
A. Yes. Voice Mail is available for an additional $3.50 per month.
Q. Can I get Call Waiting, Caller ID with number, Call Waiting ID and Call Forwarding? — Back to Top
A. Yes. Those features and many others are part of our Unlimited Local Calling Plus Long Distance phone service. Here’s a list of all the standard features of Home Phone Service.
Standard Features: Automatically ON
- Selective Call Rejection (*60)
- Selective Call Ring (*61)
- Selective Call Forward (*63)
- Selective Call Acceptance (*64)
- Enable Incoming Calling Name & Number Display (*65)
- Repeat Dialing (*66)
- Per Call Blocking (*67)
- Call Return (*69)
- Cancel Call Waiting (*70)
- Call Forwarding: Immediate, Ring/No Answer and Busy (*72)
- Disable Call Forwarding (*73)
- Anonymous Call Rejection (*77)
- Do Not Disturb (requires Voice Mail) (*78)
- Disable Do Not Disturb (*79)
- Disable Incoming Calling Name & Number Display (*85)
- Disable Anonymous Call Rejection (*87)
- 3-Way Calling
- Customer Originated Trace
- 900/976 Blocking
Standard Features: Automatically OFF (unless requested otherwise)
- Message Waiting Indicator, Audible (requires Voice Mail)
- Message Waiting Indicator, Visual (requires Voice Mail)
- Caller ID on TV
- Third-party and Collect Calling
- International Call Blocking
- Directory Listing Options: Standard, Non-Listed and Non-Published
Q. Can I choose my long distance carrier? — Back to Top
A. Yes. But, why would you? Unlimited Local Calling Plus Long Distance Phone Service includes 3,000 long distance minutes anywhere in the U. S. for as low as $37.95 per month. You can use another long distance service (for example, a “1010” service), but the monthly Home Phone Service charge will remain the same.
Q. How do I make long distance calls? — Back to Top
A. Just dial as usual: 1-(area code)-number.
Q. How do I make international calls? — Back to Top
A. Just dial as usual: 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at rates competitive with other major providers. Home Phone Service automatically blocks international calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to place international calls. There is no extra charge to change this feature.
Q. Do I need to be home for the installation? — Back to Top
A. Yes. You need to be present.
Q. What must be installed to use Home Phone Service? — Back to Top
A. If you currently have High-Speed Internet service from MCTV, we will exchange your current cable modem for a home phone modem that will provide both High-Speed Internet Service and Home Phone Service. Your new modem will require a nearby phone outlet. If you do not have High-Speed Internet service from MCTV, we will install a home phone modem and connect it to your phone system. The home phone modem can also support our High-Speed Internet service, should you choose to add it in the future.
Q. How much does it cost to install Home Phone Service? — Back to Top
A. $35.00, plus tax.
Q. Do you provide technical support for my Home Phone Service? — Back to Top
A. Yes. To contact MCTV call 330.833.4134.
Q. Who maintains my modem? — Back to Top
A. We do. During installation, we will upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Home Phone Service.
Q. Do I have to buy any extra equipment? — Back to Top
Q. Do I need a special phone? — Back to Top
A. No. All standard touch-tone phones, wall-mounted, portable and cordless, work with Home Phone Service.
Q. Will my home security system work with Home Phone Service? — Back to Top
A. Yes, in most cases. It may require a little extra wiring to insure it works properly. We recommend that homeowners with security systems specify a modem with battery back-up to provide the highest level of security. We do sell, support or service home security systems through our SafeGuard home security division.
Q. Will my fax machine work with Home Phone Service? — Back to Top
A. We do not support fax machines at this time. Most fax machines purchased after 2000 will work.
Q. Will my answering machine work with Home Phone Service? — Back to Top
A. Yes. However, you may want to consider our Voice Mail. It provides all the features of an answering machine with no wires or tapes. It’s very easy to listen to your messages when you are away from home. Best of all, our Voice Mail will record messages from callers even when your phone is busy.
Q. Will Home Phone Service work with my home network? — Back to Top
A. Yes. All current High-Speed Internet features will continue to work.
Q. Will TiVo® work with Home Phone Service? — Back to Top
A. No. You cannot have TiVo® with Home Phone. However, we do offer DVR service.
Q. Will my Caller ID display work with Home Phone Service? — Back to Top
A. Yes. You must have a Caller ID display to use Caller ID. Remember that Caller ID number, Call Waiting and Call Waiting number ID are available at no additional cost with Home Phone Service.
Q. Does the 30-day money-back guarantee apply to Home Phone Service? — Back to Top
A. Yes. It applies to all of our products. You will still need to pay for extra services you use, such as international calls, Operator Services and Directory Assistance.
Q. How is Home Phone Service billed? — Back to Top
A. Your regular monthly charge for Unlimited Local Calling Plus Long distance Phone Service (up to 3,000 minutes) is included on your MCTV bill.
Q. Are there any extra charges? — Back to Top
A. Home Phone Service includes virtually all features at no extra charge! Extra charges may apply for Voice Mail ($3.50 a month) and long distance calls exceeding 3,000 minutes. You will be charged at competitive rates for calls to international locations, Directory Assistance and Operator Services. You will also be charged monthly for the Universal Service Fund (USF).
Q. How much does it cost for long distance calls? — Back to Top
A. 3,000 minutes (50 hours) of long distance calling to anywhere in the U.S., Puerto Rico and the U.S. Virgin Islands is included with your Home Phone Service. We reserve the right to levy surcharges for excessive use. You will be notified if you exceed the 3,000 long distance minute limitation. You can keep track of your minutes HERE
Q. How much does it cost to use Directory Assistance (411)? — Back to Top
A. Directory Assistance is available. Costs may vary. Please contact a Customer Service Representative for assistance in this matter.