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Frequently Asked Internet Questions


Q. What is a cable modem?   —  Back to Top
A. A cable modem is a device that connects your computer to the Internet using the same cable that supplies your cable television service. A cable modem will not affect your television picture and you will be able to watch TV and use all other TV functions while using your cable modem. A cable modem is an external device. It is not installed inside your computer. The cable modem is attached to your computer by an Ethernet cable (included with the cable modem). A network card must be installed inside your computer to receive the Ethernet cable. Super-Net will provide and install a network card as part of our standard $35.00 installation, if needed.

Q. What are the advantages of a cable modem?   —  Back to Top
A. The main benefits of a cable modem are convenience, reliability and speed. It can also save you money. CONVENIENCE: A cable modem is convenient because it does not require a phone line. This means you can talk on the phone and use the Internet at the same time. A cable modem is convenient because it is always connected. You will not have to dial a phone number or remember your user ID or password. You will not have to worry about busy signals or annoying messages from the operator, such as, “All Circuits Are Busy, Hang up And Try Your Call Later.” RELIABILITY: The constant connection of a cable modem offers the highest reliability. Since you are always connected, there are no busy signals. You will not be disconnected while downloading large files. You won't have to worry about being disconnected when someone picks up the phone while you are online. SPEED: A cable modem offers higher speed. The lowest level of cable modem service is faster than a connection to the Internet over a standard telephone line. Your web pages will appear faster and downloading large files will be a breeze. MONEY-SAVING: A cable modem might save you money. If you maintain a separate phone line for your Internet use, you can eliminate the extra phone line and the associated cost.

Q. What are the requirements for cable modem service?   —  Back to Top
A. You must live within the MCTV service area and have an active cable TV service drop to your home. Please consult the Installation page to ensure that your computer has the necessary features for cable modem service.

Q. I do not have cable service. Can I still use a cable modem?   —  Back to Top
A. Yes, however, you will need to call MCTV at 330.833.4134 and order a cable connection. Please call for installation costs. There is a $10.00 a month charge to maintain the connection for cable modem service, if you do not subscribe to cable service.

Q. What can I do to prepare for a cable modem?   —  Back to Top
A. You must have a cable TV outlet in the same room as your computer. You must be able to install a cable wire from that outlet to the cable modem (within 6 feet of your computer or hub) without crossing a doorway or traffic area (a common sense safety measure). If you do not have a cable outlet you will need to install one. Please call MCTV at 330.833.4134 and request an installation. There is a charge for this service. You must also have a network card installed in your computer. You can make your computer cable modem ready if you are buying a new computer or having an old one fixed. Have them install a network card in the computer.

Q. If I have a compatible network card, will the installation price be reduced?
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A. No, the installation price is still the same price.

Q. Who is responsible for computer configuration?   —  Back to Top
A. Super-Net will use all reasonable means to ensure that your computer is working properly with the cable modem. If Super-Net provides the network card, we will strive to create the proper computer configuration. If you provide your own network card, you are responsible for any and all computer configuration.

Q. What is included with the cable modem service?   —  Back to Top
A. Cable modem service includes all of the features currently provided to Super-Net dial-up customers. These include access to the Internet, an email account and other services.

Q. Can I keep my Super-Net dial-up email address?
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A. Yes. Your Super-Net email address will not change.

Q. I like to use AOL. Will I still be able to connect to it?   —  Back to Top
A. Yes. AOL offers service for cable modem customers at an extra charge. However, the faster speed and constant connection should enhance your enjoyment of these services.

Q. What is the difference between a cable modem and a service like
Road Runner High Speed Online®?
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A. Roadrunner is just what Time Warner calls their cable modem service, there is no real difference in operation.

Q. My telephone modem does not connect at its maximum speed.
Will this happen with my cable modem?
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A. Connection speed with a dial-up modem is affected by the quality of phone lines. This is not true with a cable modem. The maximum speed of your cable modem connection will be limited by the specific plan you select. As with all data communications, the speed of downloads will vary depending on the web site that you are visiting. You may check your speed at www.speedtest.net. Please feel free to call us with any questions.

Q. Can I upgrade my cable modem service at any time?   —  Back to Top
A. Yes. You can change your cable modem service package at any time. Please call 330.833.4134 and speak to a Customer Service Representative in order to upgrade your Internet service.

Q. Can I install the cable modem myself?   —  Back to Top
A. No. Super-Net will provide professional installation.

Q. May I purchase a cable modem from Super-Net?   —  Back to Top
A. No. Cable modems cannot be purchased from Super-Net.

Q. If I have a credit balance on my Super-Net dial-up account, will it be
applied to my cable modem account?
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A. Yes. The balance will be applied.

Q. Who answers my technical support questions?   —  Back to Top
A. Our Customer Service Representatives and Technical Service Representatives at the call center are trained to assist with service related support questions.

Q. Can I set up a web, mail or FTP server?   —  Back to Top
A. The installation of a web (domain), mail or ftp server or servers is expressly prohibited and may result in the immediate termination of an account. If you need to setup a server of the above type, you must contact Super-Net prior to the installation of the server. Pricing for this type of service starts at $400.00 a month and is granted at the sole discretion of Super-Net.

Q. How many email accounts do I receive with my cable modem?   —  Back to Top
A. 1 email account is included with your Economy cable modem account, 3 email accounts are included with your Mega cable modem account. Additional email accounts can be purchased for $3.00 a month per account.

Q. What do I need to do if I change the network card in my computer or install a router after the cable modem has been installed?
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A. You just need to reset the modem or call the office to reset the modem.


 
 

For more information or to order services, call 330.833.4134 today!

 
  *All speeds listed are maximum speeds. Your speeds may vary depending on the site visited or time of day. If you do not have Cable TV service with MCTV and wish to only have High-Speed Internet service, you will be charged an additional $10.00 a month Cable Access Fee. Taxes not included. The Normal Residential Transfer Limitation on Standard Internet is 20 GB/month. The Normal Residential Transfer Limitation on Mega Internet is 50 GB/month. The Normal Residential Transfer Limitation on High Velocity is 100 GB/month. When Transfer Limitations are exceeded, $1.00 per GB will be charged. You will be notified when the normal transfer limitations are exceeded. You can also purchase an extra 10 GB/month for $5.00 (must have either Standard, Mega or High Velocity Internet service for this feature to be added). Call for details.