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For more information about Business Services, please reach:
Jane Vassas
Stark County Business Services Account Executive
Phone: 330-833-4134 x185
Email: jvassas@MCTVOhio.com
Ann Smith
Wayne County Business Services Account Executive
Phone: 330-345.8114 x 154
Email: asmith@MCTVOhio.com
Business Phone, High-Speed Data and Video services from MCTV deliver money-saving solutions to accelerate your business. It’s time to eliminate the hassle of multiple bills from multiple providers with complete communication services from a company you can trust.
As one of the few long-standing providers in the area, MCTV’s business solutions drive your company’s productivity to a whole new level. Other providers have come and gone, but we have continued to improve, enhancing both the quality and the range of services we offer throughout the years.
Choose MCTV and bring your organization up to speed. Find the perfect services for your business. Bundle and save even more!
Business Phone Service
Frequently Asked Business Phone Service Questions
High-Speed Data Service
Business Video Service
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Communicate at the Speed of Business.
With Business Phone Service that spans the globe, it is easy to stay connected to clients, vendors and associates no matter where they are located in this fast-paced world. Enjoy effortless communication from a multi-line service that provides reliable, crystal-clear reception. Even keep your current phone number and use the existing phone equipment at your office.
Unlimited Local Calling - Unlimited local calling within the 330 area code gives you the freedom to talk longer with clients, keep in touch with local contacts and maintain your hometown connection.
Long Distance Minutes - Business Phone Service includes 500 minutes of long distance calling per month. Call all 50 states, Canada, Puerto Rico and the U.S. Virgin Islands. Plus, additional minutes are only 1.5 cents a minute.
Low International Rates - Business can lead you to all parts of the world. Contact anyone, anywhere in the world with low international rates that do not require a different phone plan or come with phone fee hassles.
Calling Features - Our phone service includes a variety of advanced calling features that every business needs, including Caller ID, Call Waiting, Call Forwarding, Hunting and MORE!
Enhanced 9-1-1 Service - Delivers your business address and phone number to responders in the event of an emergency.
Free Privacy Options - Select whether or not your business is listed in the local directory.
Voice Mail Options - Business never stops, even if you are not there. With Voice Mail, you’ll never miss an important phone call again.
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Frequently Asked Business Phone Service Questions
Business Phone
Long Distance
Equipment
Billing
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Business Phone
Q. Can my business keep its current phone number(s)? — Back to Top
A. Yes, as long as it is an active number. The ability to change your phone number from one phone company to another is called “local number portability.” All businesses within our service area have this local number portability. You also have the ability to acquire a new business phone number if you choose. It does take a short period of time, so it is important that you plan in advance to “port” your current number.
Q. How long does it take to install Business Phone? — Back to Top
A. Installation will vary depending on many circumstances. We anticipate an average installation will take approximately 2 hours.
Q. Will my business be listed in the phone book? — Back to Top
A. Yes. Your business will continue to be listed in the phone directory for your area. Speak with your representative for details.
Q. Are you able to port a non-working or disconnected phone number? — Back to Top
A. A number that is pending disconnect or shut off for non-payment cannot be transferred.
Q. Is there a fee to switch to Business Phone? — Back to Top
A. There is an installation charge. Fees may also apply from your current provider for early contract termination.
Q. Does my business need to subscribe to other services to get Business Phone? — Back to Top
A. No, but there are cost benefits when you package services together.
Q. Can I get more than one phone line with Business Phone? — Back to Top
A. Yes. Business Phone can provide multiple lines.
Q. What about my DSL service or dial-up service? — Back to Top
A. Dial-up or DSL Internet service will not work over Business Phone. We recommend our High-Speed Data service.
Q. What if I have a problem? — Back to Top
A. MCTV is known for providing superior customer service. For a problem with your bill or service, call 330.833.4134 or 330.345.8114. If your concern is not resolved, please ask to speak with a supervisor.
Q. Can I call 911? — Back to Top
A. Yes. Business Phone includes Enhanced 911 access.
Q. Can I use my Business Phone in case of a power failure? — Back to Top
A. Business Phone will work during a power failure if you specify a battery back-up and the cable system in your area has power. There is no extra monthly charge for this option. Of course, you must also have a telephone that does not require electricity.
Q. What happens if I lose dial tone? — Back to Top
A. If there is no dial tone, unplug modem from electrical source and plug it back in. It will take approximately 20 minutes to reset. If this does not work, please notify us by another phone source.
Q. Can I receive collect calls? — Back to Top
A. Yes. Your total collect call charges are listed together as Directory Assistance and Operator Services on your monthly bill. Business Phone automatically blocks collect calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to receive collect calls. There is no extra charge to change this feature.
Q. Does Business Phone offer Voice Mail? — Back to Top
A. Yes. Basic Business Phone Voice Mail is available for an additional $5 per line.
Q. Can I get Call Waiting, Caller ID, Call Waiting ID and Call Forwarding? — Back to Top
A. Yes. Those features and many others are part of Business Phone. Here’s a list of all the standard features of Business Phone (please note that some features do not work with Hunting):
1. Standard Features: Automatically ON
Selective Call Rejection (*60)
Selective Call Forward (*63)
Selective Call Acceptance (*64)
Repeat Dialing (*66)
Per Call Blocking (*67)
Call Return (*69)
Cancel Call Waiting (*70)
Call Forwarding – Immediate, Ring/No Answer and Busy (*72)
Disable Call Forwarding (*73)
Anonymous Call Rejection (*77)
Per Call Unblocking Number (*82)
Per Call Unblocking Name and Number (*83)
Disable Anonymous Call Rejection (*87)
Call Waiting
Caller ID
Caller ID for Call Waiting
3-Way Calling
Calling Name Delivery
Calling Number Delivery
Customer Originated Trace
Hunting
Voice Mail with Message Waiting Indicator (requires optional Voice Mail Service)
900/976 Blocking
2. Standard Features: OFF, Unless Requested
Message Waiting Indicator, Audible (requires optional Voice Mail Service)
Message Waiting Indicator, Visual (requires optional Voice Mail Service)
Billed Number Screening (3rd party/collect block)
3rd Party and Collect Calling
International Call Blocking (unless customer requests service)
3. Directory Listing Options
Standard
Non-Listed
Non-Published
Long Distance
Q. Can I choose my business’ long distance carrier? — Back to Top
A. No, there is no need to choose a long distance carrier. Business Phone Service includes unlimited local service in the 330 area code and 500 free long distance minutes per line per month. Additional long distance minutes are 1.5 cents a minute. You can use another long distance service (for example, a “10-10” service), but the monthly Business Phone Service charge will remain the same.
Q. How do I make long distance calls with Business Phone? — Back to Top
A. Just dial as usual: 1-(area code)-number.
Q. How do I make international calls with Business Phone? — Back to Top
A. Just dial as usual: 011 + country code + city code + telephone number. Calls to international locations are extra, but are billed at rates competitive with other major providers. Business Phone Service automatically blocks international calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to place international calls. There is no extra charge to change this feature. Calling to an international cellular phone will have a higher rate. This is the cellular surcharge added to the permanent rate, which is passed on by the cellular provider.
Q. What are the International Rates? — Back to Top
A. Please view these pages at International Rates and International Mobile Surcharge Rates
Equipment
Q. Do I need to be at the office for the installation? — Back to Top
A. Yes, you need to be present. We also require your phone equipment vendor to be present if you have a phone “switch box” in your office.
Q. What must be installed to use Business Phone? — Back to Top
A. Please call your business representative for information on this.
Q. Can I purchase a battery back-up? — Back to Top
A. A 4 to 8 hour battery back-up is included with a 2 or 4 port modem. Alternate backup sources are strongly recommended for 8 and 12 port modems and for your phone equipment.
Q. Does MCTV provide technical support for Business Phone? — Back to Top
A. Yes. We provide support for Business Phone. To contact MCTV call
330.833.4134.
Q. Who maintains my Business Phone modem? — Back to Top
A. MCTV. During installation, we’ll upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Business Phone.
Q. Do I have to buy any extra equipment? — Back to Top
A. No.
Q. Do I need a special phone? — Back to Top
A. No. All standard touch-tone phones, wall-mounted, portable and cordless, work with Business Phone.
Q. Will an office security system work with Business Phone? — Back to Top
A. Yes, in most cases. It may require a little extra wiring to ensure it works properly. We recommend that business owners with security systems specify a modem with battery back-up to provide the highest level of security. MCTV does not install, support or service security systems. Please contact your security service provider.
Q. Will a fax machine work with Business Phone? — Back to Top
A. Most older fax machines will not work with our Business Phone. Most machines purchased after 2000 will work.
Q. Will an answering machine work with Business Phone? — Back to Top
A. Many answering machines work with Business Phone. Please call a representative for more details.
Q. Will TiVo® work with Business Phone? — Back to Top
A. No. You cannot have TiVo® with Business Phone. However, MCTV does offer DVR service.
Q. Will my Caller ID display work with Business Phone? — Back to Top
A. Yes. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting and Call Waiting ID are available at no additional cost with Business Phone.
Billing
Q. How is Business Phone billed? — Back to Top
A. Your regular monthly charge for unlimited local and long distance service is included on your MCTV/Clear Picture bill.
Q. Are there any extra charges? — Back to Top
A. Most people are used to separate charges for phone features (like Caller ID, unlisted phone numbers, etc.). Business Phone service includes many free phone features. Extra charges may apply for Voice Mail. You will be charged extra at competitive rates for calls to international locations, Directory Assistance, some Operator services and Voice Mail. You will also be charged monthly for the Universal Service Fund (USF).
Q. How much does it cost to use Directory Assistance? — Back to Top
A. Directory Assistance auto connect is available for an additional charge. Speak to your customer service representative for details. Other charges apply if the call is connected by a Directory Assistance operator.
Q. Is there a difference between Local and Long Distance Operator and Directory Assistance? — Back to Top
A. Yes. Charges apply to ALL services. For Local Operator Service, dial 0 (zero) to be connected to an operator. For Local Directory Assistance, dial 411 and declare the city, state and person’s name for which you require a telephone number. For Long Distance Operator Service, dial 0-0 (zero then zero). You may also use this option to obtain International County Codes and City Codes that are not listed in your phone book. For Long Distance Directory Assistance, dial 1-(area code)-555-1212. Then declare the city, state and person’s name for which you require a telephone number.
Q. What if I have a problem? — Back to Top
A. For questions or assistance with your account or service, call MCTV at 330.833.4134.
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Drive Productivity to a Whole New Level
High-Speed Data Service from MCTV helps your employees get work done fast. With a variety of Internet options and web-related services, your business will run at a speed that meets your specific needs. Plus, our friendly, knowledgeable service staff is available to answer questions and address concerns.
Cable Modem - This connection provides smaller businesses with a blazing-fast Internet connection. Dollar-for-dollar, a cable modem is a fast, affordable option, offering the best value.
- Silver High-Speed Data - Enjoy a reliable online connection with download speeds up to 2 Mbps, upload speeds up to 256 Kbps and 1 email address included for only $60/month.
- Gold High-Speed Data - Enhance your online experience with download speeds up to 6 Mbps, upload speeds up to 512 Kbps and 1 email address included for only $100/month.
- DOCSIS 3.0 High- Speed Data- Maximize your online experience with download speeds up to 10 Mbps, upload speeds up to 1.5 Mbps and 3 email addresses included for only $159.95/month.
Fiber - A direct fiber-optic link provides the greatest speed of any commonly used data pathway. It can offer 3 Mbps to 100 Mbps of synchronous connection, and speeds can be changed instantly. A fiber-optic link can replace your T1, and is also the most secure way to access the Internet because it greatly reduces the risk of hacking your business’ confidential information.
Web Hosting - Our state-of-the-art, climate-controlled web hosting facility is managed by top systems professionals. Regardless of the size or complexity of your website, we have the system capacity and technical expertise to keep your site up and running.
Email Hosting - Let us help you set up, provide and maintain your email service. Your company will experience the highest level of email convenience and reliability.
Server Co-Location - Relocate your server to our web hosting center. Co-location allows you to retain full access to the server via the Internet, so you can update files and retrieve data at your convenience. Our top professionals monitor and maintain your server in a secure area, increasing your uptime and reducing the worry associated with keeping a server safe, secure and operational.
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Bring Workplace Entertainment Up to Speed
With MCTV’s video services, your employees can stay up-to-date on the latest news, weather and financial information, and your customers can stay entertained when visiting your location. Our video services include all of today’s top channels and the latest technology.
Lifeline Cable - Over 45 local and broadcast channels.
Basic Cable - Add Basic Cable to your account and access over 60 more entertaining channels AND 46 24 hour music channels
Basic Plus - Access over 48 more channels!
High-Definition Cable - Experience superior resolution, digital surround sound and a widescreen picture on over 95 more channels!
Premium Channels - Expand your choices even more by adding HBO®, Cinemax®, SHOWTIME®, The Movie Channel™, Starz® and Encore®!
For more information about Business Services, please reach:
Jane Vassas
Stark County Business Services Account Executive
Phone: 330-833-4134 x185
Email: jvassas@MCTVOhio.com
Ann Smith
Wayne County Business Services Account Executive
Phone: 330-345.8114 x 154
Email: asmith@MCTVOhio.com
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*Charges are on a monthly basis and do not include taxes or franchise fees. Equipment and premium cable channels are extra. Converter is required for all cable services. On Demand, PPV, Premium Channels, Premium Sports and Interactive Program Access are available for an extra charge. Commercial viewing of On Demand and PPV movies and events requires written permission from MCTV/CPI. A $10.00 per month line charge may apply if you only have High-Speed Data service with Massillon Cable TV/Clear Picture Business. Taxes are applicable and not included. Taxes vary depending on the phone package. Monthly service does not include International calls, collect calls or 411 (information) calls that may be placed by the customer. Save more by bundling services. A credit check and deposit may be required. Modifying or canceling services may result in different pricing. Other restrictions may apply. Please call for more details.
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