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Phone Support

Read through our phone FAQs for help troubleshooting common issues. If you do not find the information you need to resolve your problem, please contact MCTV for additional support.

Select a category:

Can I keep my current phone number(s)?

Yes, in most cases customers switching their phone service to MCTV can keep their existing phone number. Your phone number must be active and not pending for disconnection.

There are some instances in which we are unable to port, or transfer, your phone number:

  • Phone numbers that are pending for disconnection or has been shut off for non-payment
  • Customers who are moving into the service area and do not have a local phone number. For example, a customer moving from out of state will not be able to transfer their phone number

Will my phone number be listed in the phone book?

Yes. You will continue to be listed in the phone book. As with all phone providers, you may choose to have a non-published or unlisted phone number for a monthly fee. Ask a representative for details.

MCTV Business Phone service customers receive one free, straight-line listing in the local Yellow Pages in one category of their choice and one free, straight-line listing in the local business White Pages.

Are you able to port (transfer) a non-working or disconnected phone number?

No. to transfer your phone number to MCTV it must be active and not pending for disconnection.

Is there a fee to switch to MCTV's Phone service?

There is no fee to switch your phone service but an installation charge may apply. Fees from your current phone provider may apply for early contract termination. Check with your current phone provider.

Do I need to subscribe to Internet and/or TV service from MCTV to get Phone service?

No, but you will save on your monthly costs by packaging your Internet, TV and Phone services with MCTV.

Can I have more than one phone line?

Yes, we can provide multiple lines to your home or business.

Business customers will have hunt group/rollover capabilities with multiple phone lines.

Can I connect all my phones?

Yes. You can connect up to five phones in your home to phone jacks. Expandable cordless phone systems that consist of one main station connected to a phone jack and with multiple sets plugged into electrical outlets only count as 1 phone.

Rotary phones do not work with MCTV Phone service.

Can I use DSL or dial-up service with MCTV's Phone service?

No. dial-up and DSL Internet services are not compatible with MCTV’s Phone service. 

Can I call 911?

Yes. Our Phone service provides Enhanced 911 (E911) service. E911 automatically transmits your address and phone number to first responders in the event of an emergency.

Will my Phone service work if there's a power outage?

MCTV’s Phone service will not work in the event of a power outage. You can purchase an Uninterrupted Power Supply (UPS) battery backup system that will keep the phones in your house working.

Keep in mind that telephones or phone systems that require electricity- like a cordless phone- will not work with any phone provider’s service during a power outage.

MCTV does not sell or service UPS battery backups. They can be purchased at most electronics stores such as Best Buy.